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The OFFICIAL STNG-R general discussion thread!

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They really should let us the fans help out with crowdsourcing like mentioned in the thread started by Maxwell Everett. We would all love to help... Because we want it perfect.
 
I'm beginning to wonder if expectations might be too high. It's starting to sound like people can't accept that the release isn't perfect in every possible way.

Is there ever any product that is entirely flawless? Overwhelmingly, this blu ray set is a vast and massive improvement (warts and all) over the flaws inherent in the DVD version. In fact I can't think of any piece of merchandise in the history of the franchise that offered more in terms of value and quality.

How some people can get riled up about minor limitations truly amazes me.

I've been praising these sets relentlessly since I got them (See my reviews of the brilliant Documentary that was 90+ minutes long) but these audio issues aren't minor problems. This are glaring flaws that took my enjoyment out of specific episodes. I'm just really hoping from something from CBS because I'm not sure if I can accept these sets at the $65 I paid for bad audio work.

Other than that, these sets have been extremely well done.
 
Ok, wow. I finally checked out some of Haven and even on my cheapo home theater system it sounds tinny as hell.
You certainly can't expect Master Audio created from 25 year old TV source material to compete sonically with modern movies. But within that caveat, I do agree the mixes presented here (the correct ones that is) are not as good as they could be. Some of Picard's opening Logs are quite harsh on the ear for instance, and without any boastfulness, I have perfectly balanced levels/EQ on a quality system.
 
Just spotted another VFX error. In Heart of Glory during the breakout scene the security officer is killed by an invisible phaser beam.

I watched the scene and I think it plays just fine. In fact the perspective actually makes MORE sense now, as the beam should have come from the middle of the shot and not the side anyway (since the Klingon was shooting from the corridor and not the brig).

I never noticed how wrong the phaser perspective is in Conspiracy before.

Shouldn't laugh, I know. People have paid a lot of good money for this dog's dinner of a release, and they deserve better.

I still can't say it was a lot of money. Cheaper than the DVDs were, with extensive restoration to pay for. If they'd charged more perhaps it could have covered more stages of QC and so forth.
 
I've been watching the episodes in order and had not come across any audio issues until Haven, which I just finished.

There is definitely a problem. The audio is "hollow" or "tinny," as has been described.

There were times I was thinking it was getting better, or that I was getting used to it. But after coming into Haven from the previous episode, Hide & Q, it was quite apparent. And it was also very apparent during the holodek scene.
 
The plot thickens. Here's the list I've compiled of where dialogue can be heard in the mix (please correct me if I've made a mistake):

FL = front left
C = center
FR = front right

"Encounter at Farpoint" - C, FR
"The Naked Now" - C
"Code of Honor" - C
"The Last Outpost" - C
"Where No One Has Gone Before" - C
"Lonely Among Us" - C
"Justice" - C
"The Battle" - C
"Hide and Q" - FL, C, FR
"Haven" - FL, C, FR
"The Big Goodbye" - FL, C, FR
"Datalore" - FL, C, FR
"Angel One" - C
"11001001" - FL, C, FR
"Too Short a Season" - FL, C, FR
"When the Bough Breaks" - C
"Home Soil" - C
"Coming of Age" - C
"Heart of Glory" - C
"The Arsenal of Freedom" - C
"Symbiosis" - C
"Skin of Evil" - C
"We'll Always Have Paris" - C
"Conspiracy" - C
"The Neutral Zone" - C

***

I'll just note that I didn't bother putting my ear next to any of the rear channels to check. The only real troublesome one is the pilot because it is unbalanced and because it differs from the Next Level sampler... but the others in the middle there are strange anomalies as well.



Here's a proof for that.
A Screenshot of the Waveforms from S01E15 "11001001".
The Center channel is duplicated in Left Front and Right Front.
So the audio is parallelized and sounds kind of metallic with a slight reverb.



sttngs01e15.png
 
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I've been watching the episodes in order and had not come across any audio issues until Haven, which I just finished.

There is definitely a problem. The audio is "hollow" or "tinny," as has been described.

There were times I was thinking it was getting better, or that I was getting used to it. But after coming into Haven from the previous episode, Hide & Q, it was quite apparent. And it was also very apparent during the holodek scene.

I was in stereo at the time, but Haven sounded fine. It was the earlier eps and usually the Captain's Log that sounded like it was recorded in a bucket.
 
Anyone know how or where we can go to send emails to notify CBS that we are having problems with our sets, and to request information when they determine what will be offered for customers?

I went by the CBS Home Entertainment website, but when I brought up the Contact page, it was blank, in both Firefox and IE. Not sure if that was the right place to go, but it didn't work anyway.

I'll be very interested in getting my set replaced.

I can't believe they put so much time and effort into such a high-profile release, only to botch it like this.
 
I've been watching the episodes in order and had not come across any audio issues until Haven, which I just finished.

There is definitely a problem. The audio is "hollow" or "tinny," as has been described.

There were times I was thinking it was getting better, or that I was getting used to it. But after coming into Haven from the previous episode, Hide & Q, it was quite apparent. And it was also very apparent during the holodek scene.

I was in stereo at the time, but Haven sounded fine. It was the earlier eps and usually the Captain's Log that sounded like it was recorded in a bucket.

I only had one choice of audio in English. For me, the earlier episodes all sounded fine; Haven was the first one where I immediately noticed a problem.

I'd seen the mentions of audio issues here, but honestly had not been listening or looking for problems. I've been watching just to enjoy the episodes.
 
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The plot thickens. Here's the list I've compiled of where dialogue can be heard in the mix (please correct me if I've made a mistake):

FL = front left
C = center
FR = front right

"Encounter at Farpoint" - C, FR
"The Naked Now" - C
"Code of Honor" - C
"The Last Outpost" - C
"Where No One Has Gone Before" - C
"Lonely Among Us" - C
"Justice" - C
"The Battle" - C
"Hide and Q" - FL, C, FR
"Haven" - FL, C, FR
"The Big Goodbye" - FL, C, FR
"Datalore" - FL, C, FR
"Angel One" - C
"11001001" - FL, C, FR
"Too Short a Season" - FL, C, FR
"When the Bough Breaks" - C
"Home Soil" - C
"Coming of Age" - C
"Heart of Glory" - C
"The Arsenal of Freedom" - C
"Symbiosis" - C
"Skin of Evil" - C
"We'll Always Have Paris" - C
"Conspiracy" - C
"The Neutral Zone" - C

***

I'll just note that I didn't bother putting my ear next to any of the rear channels to check. The only real troublesome one is the pilot because it is unbalanced and because it differs from the Next Level sampler... but the others in the middle there are strange anomalies as well.



Here's a proof for that.
A Screenshot of the Waveforms from S01E15 "11001001".
The Center channel is duplicated in Left Front and Right Front.
So the audio is parallelized and sounds kind of metallic with a slight reverb.



sttngs01e15.png

:techman: Thanks for that. With this everyone can now plainly see how the dialogue was incorrectly added to the (already existing) left and right channels... they should really look more like the surround channels (LS & RS).

Anyone know how or where we can go to send emails to notify CBS that we are having problems with our sets, and to request information when they determine what will be offered for customers?

I went by the CBS Home Entertainment website, but when I brought up the Contact page, it was blank, in both Firefox and IE. Not sure if that was the right place to go, but it didn't work anyway.

I'll be very interested in getting my set replaced.

I can't believe they put so much time and effort into such a high-profile release, only to botch it like this.

Just sit tight. CBS is aware of the problems... and they'll be sending out info soon (perhaps as early as tomorrow) on what kind of replacement program will be offered and how to take part. You can keep checking here, thedigitalbits.com or blu-ray.com for any updates.
 
Per the documentary on disc one, they found the missing 13 seconds from Sins of the Father, and it will be properly restored in the Season Three set.
 
The plot thickens. Here's the list I've compiled of where dialogue can be heard in the mix (please correct me if I've made a mistake):

FL = front left
C = center
FR = front right

"Encounter at Farpoint" - C, FR
"The Naked Now" - C
"Code of Honor" - C
"The Last Outpost" - C
"Where No One Has Gone Before" - C
"Lonely Among Us" - C
"Justice" - C
"The Battle" - C
"Hide and Q" - FL, C, FR
"Haven" - FL, C, FR
"The Big Goodbye" - FL, C, FR
"Datalore" - FL, C, FR
"Angel One" - C
"11001001" - FL, C, FR
"Too Short a Season" - FL, C, FR
"When the Bough Breaks" - C
"Home Soil" - C
"Coming of Age" - C
"Heart of Glory" - C
"The Arsenal of Freedom" - C
"Symbiosis" - C
"Skin of Evil" - C
"We'll Always Have Paris" - C
"Conspiracy" - C
"The Neutral Zone" - C

***

I'll just note that I didn't bother putting my ear next to any of the rear channels to check. The only real troublesome one is the pilot because it is unbalanced and because it differs from the Next Level sampler... but the others in the middle there are strange anomalies as well.



Here's a proof for that.
A Screenshot of the Waveforms from S01E15 "11001001".
The Center channel is duplicated in Left Front and Right Front.
So the audio is parallelized and sounds kind of metallic with a slight reverb.



sttngs01e15.png

:techman: Thanks for that. With this everyone can now plainly see how the dialogue was incorrectly added to the (already existing) left and right channels... they should really look more like the surround channels (LS & RS).

Anyone know how or where we can go to send emails to notify CBS that we are having problems with our sets, and to request information when they determine what will be offered for customers?

I went by the CBS Home Entertainment website, but when I brought up the Contact page, it was blank, in both Firefox and IE. Not sure if that was the right place to go, but it didn't work anyway.

I'll be very interested in getting my set replaced.

I can't believe they put so much time and effort into such a high-profile release, only to botch it like this.

Just sit tight. CBS is aware of the problems... and they'll be sending out info soon (perhaps as early as tomorrow) on what kind of replacement program will be offered and how to take part. You can keep checking here, thedigitalbits.com or blu-ray.com for any updates.

Will do. Would feel better about getting communication directly from the source, but I'm expecting it to be highlighted here.
 
I'm glad I held off buying this. I want it, but for now this seems just too prominent a screwup.

It's not really that bad, annoying yes, but doesn't ruin the set. So far I only noticed an issue on 11001001. EAF seems fine. I haven't watched Haven yet. Yes, it's better if the problem is corrected, but with a surround system turned off its not even noticeable and my tv has 4 speakers to simulate surround and very good sound.

Also I have had no sync issues.

Having seen the possible replacement news, I will see how easy it will be to replace the set...and it'll probably wind up being a blip on the radar to most people in the long run in an otherwise amazing release.

Edit: I popped in Haven and it does sound pretty bad. It does appear that the digital stereo setting is mislabeled 2FRA, and it sounds better than the DTS Multi sounds. I would watch the episodes on this setting because the sound is still pretty awesome on this from the TV. Now I have to rewatch 11001001! What a chore!:bolian:

RAMA
 
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Would be cool if we could get an email contact @CBS.

During the Three Stooges remastered releases a couple years ago there was a contact at Sony that was very kind in replying to inquiries.

Though, they didn't have any serious problems that would have led to a over-abundance of inquiries like this might.
 
I'm glad I held off buying this. I want it, but for now this seems just too prominent a screwup.

I agree with RAMA. It's annoying, but that's it. Overall I'm very pleased with the Blu-Ray release. I just finished "The Big Goodbye", so I'm about half-way through S1. I don't have the 7.1 surround setup like a lot of folks here, so I've been listening in stereo only through the TV and the sound has been fine, with the exception of "Haven", which even in stereo, was pretty bad at points.

I would expect most of the glitches to be corrected in the near future, though regardless of the issues (and I realize this is anecdotal) the TNG blu-ray discs seem to be selling like hotcakes. I went to Target and Best Buy this weekend. Target was complete sold out and BB only had a couple copies on the shelves.
 
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