The OFFICIAL STNG-R general discussion thread!

[Enterprise is Great]

http://www.tvshowsondvd.com/news/Star-Trek-Generation-season-1-bd-replacement/17303

CBS Home Video has just issued a statement regarding the audio issues some consumers reported after watching their season 1 Blu-ray set:

Dear Star Trek Fans,

We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.

We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge. Please email phe.stng@bydeluxe.com for details regarding the replacement program. You may also call 877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday.

We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.

 

[JarodRussell]

That's so cool, I'm freezing right now.

 

[BriGuy]

I'm glad I held off buying this. I want it, but for now this seems just too prominent a screwup.

I agree with RAMA. It's annoying, but that's it. Overall I'm very pleased with the Blu-Ray release. I just finished "The Big Goodbye", so I'm about half-way through S1. I don't have the 7.1 surround setup like a lot of folks here, so I've been listening in stereo only through the TV and the sound has been fine, with the exception of "Haven", which even in stereo, was pretty bad at points.

I would expect most of the glitches to be corrected in the near future, though regardless of the issues (and I realize this is anecdotal) the TNG blu-ray discs seem to be selling like hotcakes. I went to Target and Best Buy this weekend. Target was complete sold out and BB only had a couple copies on the shelves.

I just have a simple Sony soundbar with a wired subwoofer. Haven was the first episode where I noticed a problem. I'm more than annoyed; I want a replacement.

That's a feeling that will only grow if I notice issues in other episodes that others have cited.

 

[BriGuy]

http://www.tvshowsondvd.com/news/Star-Trek-Generation-season-1-bd-replacement/17303

CBS Home Video has just issued a statement regarding the audio issues some consumers reported after watching their season 1 Blu-ray set:

Dear Star Trek Fans,

We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.

We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge. Please email phe.stng@bydeluxe.com for details regarding the replacement program. You may also call 877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday.

We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.

Excellent. I just sent an email.

This information merits being highlighted - front-paged, maybe even its own thread so noone misses it.

Having the two so-called "official" threads here gets confusing.

 

[Maxwell Everett]

Excellent. I just sent an email.

This information merits being highlighted - front-paged, maybe even its own thread so noone misses it.

Having the two so-called "official" threads here gets confusing.

If you call them, you'll only be on hold for a few minutes, then you can give them your name, address, phone and email. They'll ask you for a serial number on the inside of disc one... it starts with the letters SL, so write it down beforehand if it's difficult to see.

I called, gave them the info, easy as pie... discs are on their way after August 10th. Thank you, CBS Home Video!

 

[Harvey]

I emailed them. If it takes longer than 48 hours, I'll just call, but I do my best to avoid phone conversations at all costs.

 

[BriGuy]

Excellent. I just sent an email.

This information merits being highlighted - front-paged, maybe even its own thread so noone misses it.

Having the two so-called "official" threads here gets confusing.

If you call them, you'll only be on hold for a few minutes, then you can give them your name, address, phone and email. They'll ask you for a serial number on the inside of disc one... it starts with the letters SL, so write it down beforehand if it's difficult to see.

I called, gave them the info, easy as pie... discs are on their way after August 10th. Thank you, CBS Home Video!

I sent an email but haven't gotten a response yet.

Sounds like calling is the better way to go, as it gets you on "the list" to have replacements sent out.

Nice that they're not requiring the defective discs to be sent back. Guess if you can give them that number, that's all the proof they need to know you bought it legitimately and are entitled to a replacement.

 

[LastRideOut]

My replacements are being sent out after the 10th of August. Coolio! That was a fast response on the part of CBS and company.

 

[Kinggodzillak]

Good to see they're putting it right, but what about for those of us not in the US?

 

[Jefferies]

http://www.tvshowsondvd.com/news/Star-Trek-Generation-season-1-bd-replacement/17303

CBS Home Video has just issued a statement regarding the audio issues some consumers reported after watching their season 1 Blu-ray set:

Dear Star Trek Fans,

We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.

We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge. Please email phe.stng@bydeluxe.com for details regarding the replacement program. You may also call 877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday.

We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.

Will they also respond to people who purchased in Europe? Got my copy at Amazon UK and I live in England. Or maybe there will be a seperate replacement scheme for us over here?

 

[Maxwell Everett]

Good to see they're putting it right, but what about for those of us not in the US?

Try calling them anyway and ask. Or write to the email address.

 

[Ar-Pharazon]

I emailed them. If it takes longer than 48 hours, I'll just call, but I do my best to avoid phone conversations at all costs.

Smart man.

 

[Harvey]

That, or lazy and socially awkward.

 

[Pindar]

It says on the startrek.com site that international instructions will be forthcoming.

http://www.startrek.com/article/tng-blu-ray-audio-fix

I am encouraged by how easy it sounds for the American returns.

 

[Ar-Pharazon]

That, or lazy and socially awkward.

Since I don't like being on the phone either, very possible.

Well, about 4 minutes on hold, gave them my info, 5 business days after Aug.10. We'll see how it goes.

 

[Trekker4747]

I assume when you get the replacement discs they'll also ship a SASE for returning the defective discs. It'd be (sort of) cool if they let you keep them, but...

 

[Ar-Pharazon]

I assume when you get the replacement discs they'll also ship a SASE for returning the defective discs. It'd be (sort of) cool if they let you keep them, but...

I'm kinda surprised they didn't want us to send the defective ones back first.

Not sure what good it would be keeping the bad ones.

 

[NewHorizon]

I assume when you get the replacement discs they'll also ship a SASE for returning the defective discs. It'd be (sort of) cool if they let you keep them, but...

I'm kinda surprised they didn't want us to send the defective ones back first.

Not sure what good it would be keeping the bad ones.

I think it's just good customer service to avoid burdening the customer with sending back the defective discs. I think they must be well aware of how bad this looks...the less hassle for the customer the better. I'm sure they don't need any more defective discs either. lol

 

[bullethead]

I assume when you get the replacement discs they'll also ship a SASE for returning the defective discs. It'd be (sort of) cool if they let you keep them, but...

I'm kinda surprised they didn't want us to send the defective ones back first.

Not sure what good it would be keeping the bad ones.

Maybe they're hoping that people will repurpose them and avoid saddling CBS with recycling the disks.

 

[RAMA]

I sent an email from my phone earlier today...nothing yet.