Still don't get the complaint. Not everything needs 0to be a mirror to our times. Sometimes broader themes are at play.If I could summarize the message of the episode in a single sentence, it's "The system works." If you look at Star Trek as portraying a more optimistic future, that's completely fine as a message. But if you think of Star Trek as being an allegorical mirror held up to our present, it does come across as a bit icky.
She was hoping for something which was a bit more nuanced ala DS9, which didn't shy away from the dark underbelly of Starfleet. YMMV.
SNW has done dark before, no need for this one to be.
- About the only TNG episode people really rave about is The Inner Light which honestly could be considered a Twilight Zone or Outer Limits episode as the Star Trek part of it is a backdrop and hell, the people who sent the probe hoped the one who was affected by it would go on to teach the rest of the Universe about their now dead culture (since he lived in it for 70 faux years) - but no Picard goes right back to being a Star Fleet Captain and the ONE cultural artifact that they could put in a museum (the Flute) just sits on a shelf in his quarters gathering dust.