I do recall some issues being voiced over Ortegas having gotten the least amount of attention amongst the main cast in the first two seasons, and indeed, I believe she was the only character to not get her own episode in those seasons. Still, even in the first two seasons she was usually memorable in all the scenes she was in, so she certainly wasn't being neglected or anything like that. If anything, it could be possible this show is having trouble juggling its ensemble, as evidenced by the fact this season seems to having M'Benga and Chapel in a reduced role so far.
Then again, that could just be related to rumors there's going to be a huge medical centered episode later this season which those two will essentially be carrying by themselves.
I think the showrunners made it worse for themselves in Season 2, because they promised "Mortegas" and we got a B-plot in one of the episodes where she lost her memory, and when she started regaining it she was like "I'm Erica Ortegas, and I fly the ship!" Your job title isn't your personality - it doesn't explain what makes you tick.
We know there's going to be a big M'Benga episode - I think it's 7? Not sure if Chapel will be featured or not.
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