Did the site say the item was available at that store location? Sometimes companies have products available for order on their website but don't actually carry it in their retail stores. It's a completely separate side of the company.
If they didn't have one at that store, I'd have asked to order it in. I never got the chance to find out whether they had it or not.
I think the issue was more the attitude of the assistant, who knows perhaps she thought the OP was talking about Walkman's instead Discman's. But if you not sure you either check or ask someone who likely will know i.e. a member of management.
Exactly. The clerk was rude and dismissive, and had not the slightest interest in helping me. She should have asked a supervisor, or at least one of the more experienced employees.
I don't mind if a clerk says "I don't know" as long as their next words are "but I'll try to find out for you."
BTW, this is by far not the first time I've gone to a store to get a specific item I know they have, but get told that they don't have it and I have to go elsewhere - or they never did have it. A Walmart greeter told me with a straight face that they didn't carry computer desks and I'd have to go to a big city like Edmonton or Calgary. So I looked around and found them myself, took measurements, and when I left I waved my notebook under the greeter's nose and told him, "These are the measurements I took of the computer desk you told me you don't sell here."
Years later, same store, I'm there to replace my landline. The clerk claimed the cheapest thing they had was a cordless phone that was well beyond what I could pay, and I told her, that's ridiculous, there has to be a basic non-cordless phone around. She said no, so I said I'd find it myself. And a few minutes later I did find it... and showed it to her, letting her know (in front of the customer she was currently dealing with) that I'd found the phone she claimed the store didn't have.
And there was the time I went to a craft store to pick up some more metallic goldfingering (a kind of metallic crochet thread). It wasn't where they usually kept it, so I asked a clerk where they'd moved it to. She had no idea what this stuff was, and was getting frustrated when I explained it to her. Finally she got the same expression I've seen on other clerks when they just want the customer to go away, so I told her, "And don't tell me you never did carry this, because I bought my last batch here in this store just a couple of months ago."
Her jaw snapped shut, as that was going to be the next thing she intended to tell me.
So again... I don't mind an honest "I don't know" but I do mind rude, dismissive attitudes and being lied to.
Do they still do that? Because I'm coming to Canada in a couple of days and I MUST HAVE THIS
