Work frustration

We all have the little things that frustrate us ar work. I work as a customer service rep so i get a lot of frustration.

Some of the most frustrating things are when i take time to respond to an email and then the customer replies back but clearly hasn't read my answer. And asks the same question again.

 

Oh dear, I totally understand what you're saying and I feel for you. Every morning I send out reports for fraud status updates, and I include like a detailed description whenever I notice something really out of the ordinary, but it never fails that so many people will all contact me asking the same questions as if not a single person actually read what I wrote. I just want to scream "IF YOU READ MY EMAIL YOU'D KNOW THIS ALREADY!" lol.

 

I heard an anecdote wherein an executive included a string of profanity in the middle of a thick written report just to see if anybody would notice, since nobody actually read the thing even though he had to provide it all the time. As expected, nobody noticed.

Kor

 

Yep that's usually how it goes. We put together weekly report of item trends and clearly nobody ever looks at it

 

That is the exact same reason why Van Halen had the thing about brown M&Ms. Linky

 

I know what you mean. What can be even more frustrating is when I respond to a customer's email and they reply back with the same question because they don't realize that I've just answered their question. Why don't the read and try to understand what I wrote?

 

Do we have the same job? Lol

 

Ah I see where you've been going, you're expecting customers to read.

After over 20 years in retail it is my experience that they rarely do. And one must remember the real rules of customer service.

1.>The customer is rarely right
2.>If the customer is ever right re-read rule 1.

 

A small part of my job is responding to tickets for a technology help desk, and it's definitely frustrating when people don't read the reply. Or, they submit a ticket that says something like "I tried to put in the info but it's not working. Please advise." What info? Where? What steps did you take to get there? Did you try again? etc.

Thankfully, as I mentioned, this is a small portion of my job. The rest of my job isn't customer focused, but of course there are plenty of frustrations to be had with coworkers as well. The biggest issues I have revolve around bureaucracy and there being so many different departments who work in silos and rarely communicate. I work on technology projects that affect every department, so this can be especially frustrating when I feel like I am the only one seeing the big picture sometimes.

 

I understand glazing over legal jargon. It's not smart but most of us do it, but you can't read 1-5 bullet points of brief info so you don't need to ask questions? (C.S.R)

Don't belittle me to con my store into a purchase you don't qualify for. If you know it works, skip me and go to the person with the authority to play your little game because I'm not it and it's stressful and wastes people's time.

 

I had a person who bought clearance x-mas tags. Two sets. She goes through her receipt huffing, "Are you ****** stupid? Do I need to watch you scan my stuff? I didn't have two in my basket!"
Without a word, I go through her bag, pull out TWO items. Said nothing. my line of customers smirk "Dumbass" on her. And she was flustered and obviously embarrassed but decided to abuse me further. " Get your manager. I'm done with you."

 

My favorite is that they don’t seem to understand “limited quantities/while supplies last”. To them it means wait until the very last minute and throw a tantrum because the item completely sold out.

 

So many time when i email people the instructions for a warranty claim they email me back mad that we're demanding so much of them. If they read or even skimmed the instructions they would see is that all we ask for is two simple things.

 

Maybe this is why they are working hard core at critical thinking and reading comprehension starting in grade
K these days.
We finally had enough and we want to train young to stop the madness.

 

May I say something from the other side?

It's really damned frustrating when I email customer service about a problem, and it takes a week and three different agents to get anywhere because none of them actually bother to read the specifics of what I write and just keep regurgitating a canned response that adds up to "please explain your issue"... well, IF YOU'D READ THE FUCKING EMAIL I SENT TWO DAYS AGO THAT YOU JUST QUOTED, IT DOES EXPLAIN THE ISSUE. (No, I don't swear at them; I'm firm but polite when dealing with customer service agents)

In all too many cases it adds up to "annoy/ignore the customer long enough and they'll go away."

Nope. I don't go away, whether it's a book from the Amazon site that arrives in shoddy condition, or a game that doesn't work (ie. Big Fish Games - send an email, get a canned reply, think "if all those links worked, I wouldn't have had to email you, so reply, restating the problem - and finally get an email from an agent who mumbles an apology and sends a code for a free game. Thanks, but that doesn't get the original game fixed.

 

You should buy one of our items we have to respond to emails within an hour and have no templates we use

 

My boss is like that with emails. She frequently answers questions I don't ask. She's also a snotty bitch, which is why I refuse to have verbal conversations with her.

I really need a new job.

 

This is the first time I actually really like my job, my boss, and my coworkers. I just wish it payed better.

 

I don't like my coworkers or managers, but most of the Operations Managers & Engineers I support are OK. Plus the job is 50 miles away.