I was one of the lucky ones. I got fibre to my home.
However recently I was without proper functioning NBN for a week. After the 4th phone call to the Indian call centre, an NBN appointments that was cancelled because the NBN’s insistence that the problem had been solved (it had not been), I asked for a Telstra technician to come. He was unable to fix the problem (I was still charged $240 for this). The tech arranged another NBN appointment which again was cancelled because ‘the problem had been fixed’ (again it had not been).
Three more calls to the call centre and all they try to do was read off a sheet to fix the problem. This is when I started to refused to try anything that the tech had done saying if it did not work for the tech it would not work for me. I also decided to make it known to them that I was disabled. The last guy wanted me to check that the cords were plugged in properly. I said they were because the tech had checked. The guy wanted me to check myself. I said I couldn’t because the box was so low that I would have to get down on the floor and being disabled I might not be able to get back up and might be stuck on the floor for hours (this is true). I then pointed out that because I was disabled I needed the internet working so I buy groceries online. Partly true, this is how I usually grocery shop but I could get my son to do some shopping for me.
Because I played the disability card the last guy escalated by case and it was fixed a few hours later.
Next time I will make it known I am disabled from the very first call.
