It would have been good if the writers had researched what counselors do and don't do. How they work and how they don't. It would have been nice to see Deanna do some real conseling rather than the "I feel pain" stuff.
Agreed. There was an article in the British SF mag Dreamwatch a few years back, written by a trained counsellor, examining the way the character was (mis) used. I can't remember it all, but a few things come to mind.
Ideally, a counsellor should be there for people, but would not go up to them and tell them they need her help.
There should be more than one counsellor to see to the needs of over a thousand people.
Twice in TNG we saw recently bereaved children left on their own.
The whole business about Deanna assisting with personnel reports would be counter productive. In order to operate as a counsellor Troi would have to be seen to maintain total confidentiality. Would you want to go to someone for help, knowing that they will be determining your future career prospects?
And of course the whole psychic empathy business would be very off putting to people with privacy issues. Not to mention potentially misleading. You can experience an event, feel one one emotion, but feel something very different when talking about it later. An empath will only pick up on what you feel when you recollect.
And then we get the episode 'Tin Man' where, in an appalling breech of professional ethics Troi blurts out in front of the bridge crew that Tam Elbrun was a former patient of hers. Quite apart from the fact that Counsellors and Psychiatrists have clients, not patients, this shows a total disregard for Elbrun's right to privacy. If Troi deemed it absolutely necessary for some one to know, she should have limited the information to those who truly needed it. And even then, she should have got Elbrun's express permission first.