Wow...
Okay - had no idea they ran that one good thing into the ground either. Sorry to hear that. 
Then again, I've only ever personally had one thing replaced this entire time (one of the DeLorean build boxes missing a piece), and they quickly replaced it with no issues and I know others have had good responses from them in that arena over the years.
Admittedly, some ships I got from them came slightly disassembled from shipping, but nothing that couldn't be quickly fixed with a dab of super glue, so I never tried calling over those types of incidents. Not worth my time, honestly, when it's easy enough to fix.


Then again, I've only ever personally had one thing replaced this entire time (one of the DeLorean build boxes missing a piece), and they quickly replaced it with no issues and I know others have had good responses from them in that arena over the years.
Admittedly, some ships I got from them came slightly disassembled from shipping, but nothing that couldn't be quickly fixed with a dab of super glue, so I never tried calling over those types of incidents. Not worth my time, honestly, when it's easy enough to fix.