The customer is always...an a**hole.

[StarshipDefiant]

Maybe it was a bit over the top, who knows I had a couple other issues there to begin with. Anyway, not that it matters, but I know what the phone call was about, she was trying to get the police to go and arrest someone who wasn't making their payments. She started getting worked up and going back and forth with them when they informed her they do not do that anymore, and that she'd have to speak with the D.A. who'd then consider if charges were worth it or not. Also, as far as I recall, she was the manager (It's been a few years since, but I think her name tag or something identified her as such). It also wasn't her that called and apologized, granted someone did apologize, but it wasn't her.

As for why I stopped, it wasn't a matter of hoping it'd damage their business (it was after all, just one person who stopped going), but the fact that, I couldn't simply keep on giving what little of my hard earned money I could give, to a place where someone else had to mail the rest of the transaction papers to my home, and call and apologize on behalf of someone who, if she was that upset, could have said to the person next to her (and there were a couple at the time) "Can you deal with this, please?"

Like I said, she's Human, I get that, she was pissed that something didn't go her way. That's still no excuse for getting a paper and a pen tossed at me while she walked off, and then expected me to sign it and come back. Didn't need to be chipper, or smile at me, but she could have been a little more civil, or asked someone else to deal with the transaction while she went and cooled off.

 

[Marie1]

Dunno... customers aren't always right, but I've meet some store staff that could use a kick or three.

 

[Captain Ice]

Way to live up to your name Captain Literal.

I give people the benifit of the doubt. And if she had just gotten off a phone call that had obviously upset her she can't just instantly shut-off whatever emotions that phonecall stirred up and not "vent" a little. Yeah, she took it out on the the wrong person, yeah she vented in the wrong direction, but you know what? She's human. Emotions don't just shut off the instant whatever stirs the emotion is gone.

So, this poster because this woman had one instant of emotion stops frequenting the business? Even after that business made amends? That's just silly.

I ask you, what was she supposed to do? Without speculating on what the phonecall was about, only that it had upset her greatly, what was she supposed to do when she got off the phone and has emotions surging through her?

And, yes, I am a good manager. If she was my employee and something similar happened I would have talked with her and made amends to the customer.

My questioning is why this poster stopped going to this business because this woman had a human reaction of emotion.

Because nothing that could have been said during that telephone call is an excuse for treating him the way that she did. If she was that upset by the phone call, she should have asked one of the others to take over dealing with him for her and gone outside for a minute.

There is also no need for namecalling here.

Also, as far as I recall, she was the manager (It's been a few years since, but I think her name tag or something identified her as such). It also wasn't her that called and apologized, granted someone did apologize, but it wasn't her.

Were it me, I probably would have called a regional manager and talked to them about this. In fact, I've done it before because a store manager would not either come out to talk to me or tell a store employee to just match the price on the item (I had brought in a printed copy of the item page from their own website with the price prominently displayed on it only to find that the price in the store was about 15% higher).

 

[JiNX-01]

To those griping about service attitudes:

Keep in mind that just because you are polite and the model of efficiency and patience, that doesn't mean the person in front of you was. Or the person in front of them. Or that the person behind you will be. All it takes is one bad apple to sour a good mood for the day, and if you get several of them, your patience can be shot.

I don't go out of my way to be rude to anyone, but if I've been bullied once or twice already that day, and already had some old creep smack my rear and lean in to call me honey, and picked up after some thieving, drug addled trash and her five screaming brats, I've reach my limit. I want to go home, but since that usually isn't an option unless I want a pink slip with it, I'll settle on just withdrawing into my 'protective shell'. At that point I might not automatically make eye contact or sing out a greeting, doing it fifty times in an hour is simply too draining.

However, you know what? If you simply walk up, keep personal space, and politely ask for my help, I'll jump to your aid. I'm not a bitch. I'm willing to assist. For the love of god, take into consideration what I DO do for you, not just whatever minor back pats you didn't get.

Service people are only human. Lower your expectations occasionally. Chances are that flustered, aggravated person will remember the ones who didn't badger them and go out of their way to be more polite the next time. The people who sulk and snit and complain because their ego wasn't stroked enough, though? Don't expect any better.

Service people are only Human, true and the customer before me was likely an asshat (as someone else termed it), but I, the customer who did nothing, shouldn't get any sort of grief, or 'shell' because of it. Sure, I don't expect you to be overly chipper, but again it's not my fault in any shape or form if you had a bad experience with a customer just before me, or two hours before me. With that said though, I can generally let a lot go, and often do, because of that very thing. However, there was one time when we were at a rent to own place, and the lady behind the counter had delt with someone over the phone that didn't go so well, and when she hung up, she threw a pen and paper onto the counter and just walked off, expecting us to sign it without a further word (we being myself and my father making a final payment on something). Suffice it to say, we were not to impressed, and signed the paper because we wanted to complete our business. We have not been back sense, and to boot, she had been so rude, she didn't even print off our final recipt, someone else had to print it off and mail it to us.

I will give the store credit though, one of the guys called and apologized, but the damage had sadly been done. Again, I realize she is Human, and she makes mistakes, we all do, but there was no excuse for her behavior. The store lost a repete customer because of that (I had personally rented to own one or two other items through them previously).

Keep in mind, KiraDax (Cool name, btw), this was not directed at you, I get what you were saying, the issues you've listed would grate my nerves to. That said, I generally don't have high expectations other then that someone be polite, and if they are unable to assist me, simply direct me to someone who can.

(Hope that made some sort of reasonable sense)

So you punished the owner/operator of the business for the behavior of one extremely upset and agitated employee. Interesting.