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The customer is always...an a**hole.

The article calls him a coffee enthusiast. So what's he doing drinking coffee at Tim Horton's?
 
I've just been reading that there's an urban myth that Tim Horton's coffee contains nicotine. Maybe the guy was being such a jerk because he needed his nicotine fix!
 
... you get more flies with honey than with vinegar.
Oh, that is soooo true! I am a regular at various places where the food is good (or at least pretty good) and I make a point to be very nice to the servers ... they remember and that gets me little extras once in a while ... :)
 
I've just been reading that there's an urban myth that Tim Horton's coffee contains nicotine

And that's all it is - just a myth (Linky). Besides, as that link will show, putting nicotine in coffee (or anything else) like that would more likely KILL a customer than get them addicted.
 
This is 30 minutes from where I live, I go to St. Andrews quite often in the summer and I've gone to this Tim's. It's a touristy ocean-side town. Whale watching, boardwalk, etc.
 
Sidebar quote in the article:

'I don't see this is a way to treat people. Whatever happened to the customer is always right?'—Jimmy Craig, banned customer
Anyone who remembers "The customer is always right" should also remember when many establishments had posted prominently a notice which read "We reserve the right to refuse service to anyone" and which was specifically intended to apply to chronically "difficult" customers such as Mr. Craig.

And getting a lawyer to get permission to go back in there? Not going to happen. Private propety they can ban you if they want.
I assume that Canada, like the United States, has laws against discrimination based on race, color, religion, and so on. But there's no law that says you can't discriminate against assholes.
Bingo.


I want to find the person who said "the customer is always right["] and then shove his own head up his ass.
Even if you weren't just blowing smoke as usual, you'd be much too late for that.
 
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Back when I worked in retail, I got that often as well, along with my favorite.

"I'm (friends, neighbors, know) the owner, General Manager, etc...."

My response would be "Oh, you know Jeff?"

Them "Yeah, he's my best friend, neighbor, or I know him"

Me "Oh really, his name isn't Jeff, it's Dave, I guess you don't know him"

Them "Fuck you!" or something similar...
 
What a jackass. Tim Hortons is better off without people like that.

Talk to anyone who has worked in Retail, and I'll bet more than once they've put up with some jackass who has spouted out, "THE CUSTOMER IS *ALWAYS RIGHT*"

The only time it made me lose my patience (call centre though, I've never had the joy of retail) was when a customer used that line as a way of trying to explain why he didn't need to pay his bill.

He ordered a premium channel, he didn't want his wife knowing so we weren't to charge him for it... and the customer is always right, so we should let him off.

Working in wrestling I get the repeat customers who hate the shows, and still come back and watch. It makes no sense to me. We're not your cup of tea, why bother coming unless you enjoy being annoyed?

Even better was the variation I got while working in a religious bookstore while in college: "That's not very Christian of you."

I've had that. My mother worked at the local church, got another job, so I worked her notice for her so she could take it. I was left strict guidelines and when someone realised I wouldn't let them use the photocopier for free (the instrutions said charge everyone, even the man in the white collar) the same line was thrown at me.

I just replied with "I'm not a Christian, I'm a temp" and put my hand out for the money.
 
What a jackass. Tim Hortons is better off without people like that.

Talk to anyone who has worked in Retail, and I'll bet more than once they've put up with some jackass who has spouted out, "THE CUSTOMER IS *ALWAYS RIGHT*"

The only time it made me lose my patience (call centre though, I've never had the joy of retail) was when a customer used that line as a way of trying to explain why he didn't need to pay his bill.

He ordered a premium channel, he didn't want his wife knowing so we weren't to charge him for it... and the customer is always right, so we should let him off.

Working in wrestling I get the repeat customers who hate the shows, and still come back and watch. It makes no sense to me. We're not your cup of tea, why bother coming unless you enjoy being annoyed?

Some people love to be miserable/love trouble.
 
The article calls him a coffee enthusiast. So what's he doing drinking coffee at Tim Horton's?

I found Tim Horton's coffee to be especially delicious on my trip to Canada; however, how can someone be a "coffee enthusiast" and drink decaff? Like someone pointed out earlier, it's like picking up a hooker and then just holding her hand.
 
The article calls him a coffee enthusiast. So what's he doing drinking coffee at Tim Horton's?

I found Tim Horton's coffee to be especially delicious on my trip to Canada; however, how can someone be a "coffee enthusiast" and drink decaff? Like someone pointed out earlier, it's like picking up a hooker and then just holding her hand.

I like the taste of coffee. I just don't like the severe palpitations that come with it, so I drink Decaf.
 
The article calls him a coffee enthusiast. So what's he doing drinking coffee at Tim Horton's?

I found Tim Horton's coffee to be especially delicious on my trip to Canada; however, how can someone be a "coffee enthusiast" and drink decaff? Like someone pointed out earlier, it's like picking up a hooker and then just holding her hand.
You misunderstood my point. I wasn't saying that Tim Horton's was bad. I was questioning why a coffee enthusiast would get their coffee from Tim Horton's and expect it to be exceptionally outstanding. I'd consider myself a coffee enthusiast, but I wouldn't go to a Tim Horton's, Dunkin' Donuts, or Starbucks and expect the same quality of coffee that I'd get in an actually coffee house. I go to those types of places when I'm traveling and need a blast of caffeine, not when I want to savor a cup.
 
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