Sorry you had to go through all that even though I still don't really understand what they are now going to be shipping out automatically... "exclusives", "specials", "limited editions", etc.!! Luckily I've not had any issues so far and have received each and every ship up to #98 & #99 as well as the "specials" up to the Franklin (actually that one at the end of June). I've separately ordered from their web store the two I.S.S. ships, Shuttle Set 1, NX-01 Special Edition, all the plaques, the jumbo TOS-E and the Yorktown.I should have kept it on emails. I've always gotten better results than direct phone calls.
Another Update: I have completely stumped the Floor Supervisor. She said that, if I've opted in to all specials, I will receive ALL Shop Exclusives and Limited Edition items. And yet, the TOS 11-inch Enterprise is the FIRST time this has ever been the case and I've had to purchase all Exclusives and LE's separately, outside of the subscription, since the very beginning of when subscriptions were made available.
Something's changed - someone set a new policy and a lot of people are gonna be pissed when they get double-tapped, thinking they had to get it separately as an "exclusive", only to get it again as a "special".
Now she's saying it's something going on at the warehouse. She's forwarding my information on and I might get a call tomorrow.
I didn't even get into the whole "Platinum Subscription" bullshit.
Ugh...what a nightmare. This is, by far, the worst experience I've had with Eaglemoss. Such a shame, such a good product
At least I got a release date for 88 & 89 (Vahklass & E-J): June 25!
Jesus - I was on the phone about this for 1:14:50. Way too long. Glad it was an 800 number and don't have usage charges.
Am I now in danger of Eaglemoss sending those to me in the future?! None of this makes a lot of sense and is still very unclear.