I Borg did what it needed to do, IMO. The crew was predisposed to resist empathizing with the Borg, to let them suffer for the suffering that they themselves had caused.There was no reason to believe that somone so long gone could have come back from being a Borg. A naive Hugh makes sense, although perhaps not as innocent written. I wasn't terribly impressed by Hugh in I Borg, but throughout all his appearances, it was a great character. Indeed, Jonathan Del Arco was the standout performance of Picard (and I wish he were the recovered Borg who became part of the permanent cast, not that other one).