Look at the stuff in big franchises that people almost universally like. It’s pretty obvious what is going on.
If you look at Star Wars, for example, people hate anything in the main “Skywalker story” that was made after 1983. But, they seem to love Rogue One and Mandalorian.
It’s not because these are the best things ever. Quite the opposite in fact. But as productions they just stay far enough away from the main (sacred) story to avoid any expectation backlash.
Rogue One is a movie with no characters, no surprises whatsoever, and no risks. It has just enough fanwank to make SW fans happy, and it looks amazing. But there’s no risk. None. It doesn’t mess with anything that anyone is going to care about. Nice, safe, and inoffensive. Mando is basically the same. It’s entertaining and fun (more so than R1 for certain), but it doesn’t offend anyone because it’s Mac and Cheese.
Look at Star Trek. Same thing. Anything that takes risks or messes with established characters draws polarizing lines. But everyone loves a bag of Doritos like Lower Decks.
Personally, I prefer the risks. But genre fandom is driving sci-fi franchises into safe mode worse than ever before.