A little over a week ago I sent an email to Eaglemoss regarding my seven(!) missing ships so far and when I should expect those to start shipping out. I also asked about why US subscribers got the Jumbo TOS-E as opposed to the Franklin considering that the UK is already getting their Swarm Ship.
I've received no response so far. I get non-answers and I dunnos when I call customer service, and my emails seem to be ignored? It's like they're trying to hide something from us. If it's the fact they seem inept at this, they're doing a poor job.