Ordering online isn't full proof. In the end it's still up on a monitor where and employee has to read it and make the order. Speaking as somebody who once was able to see a monitor and see my order -- as ordered -- up there and still get the order and had it done incorrectly, I know in the end it winds up in the hands of a potential idiot.
What if I had been allergic to coconut? What if somebody else who buys it is? Somebody could wind up in the hospital, if not die, because of the false and inadequate advertising.
The frustrating thing is it's not on the top 5 allergens so they tend to 'forget'. It's irresponsible in the food industry, imo. I'm dealing with this with my daughter who is allergic to corn. It's not always labeled because it's not required. She can't have an IV drip (standard one).