Its actually very much different. If you call into a store, and they put you on hold, it's because they're *gasp* helping other customers. I know it must burst a great many bubbles when people find outthat they aren't the only people patronizing a place of business. In most if not all stores, the customers there in the store get priority over phone calls. If you were there in the store and an employee answered the phone instead of helping you'd complain about that, too.
It is a verry different matter when a customer is calling us and puts us on hold. We may have other customers to help and other calls to answer. It's incredibly rude and selfish...you're asking someone to help you, but forcing them to do so on your terms, when you're the one who called them. I wouldn't even put up with that from my friends.
It is a verry different matter when a customer is calling us and puts us on hold. We may have other customers to help and other calls to answer. It's incredibly rude and selfish...you're asking someone to help you, but forcing them to do so on your terms, when you're the one who called them. I wouldn't even put up with that from my friends.