What does "Closed" mean to you?
- Thread starter Tiberius Jim
- Start date
Since retail tends to have lots of entry-level situations, most people don't realize what they've got themselves into, at least at first. Then, sadly, the need to eat and pay rent keeps them there past their time of interest.
I think the salient point is that people are(as a group) either mindless sheep or assholes.They don't pay attention to the retail worker attending them half the time and berate or complain the other half. I guess what I mean is that they don't think about them-like they just aren't important enough to spare them a second of thought. These days, cell phones make it even worse. Please and thank you are out the window if a cell is involved. Let me pose a question-What's the name of the last retail worker you interacted with? They all seem to wear nametags...
I think the salient point is that people are(as a group) either mindless sheep or assholes.They don't pay attention to the retail worker attending them half the time and berate or complain the other half. I guess what I mean is that they don't think about them-like they just aren't important enough to spare them a second of thought. These days, cell phones make it even worse. Please and thank you are out the window if a cell is involved. Let me pose a question-What's the name of the last retail worker you interacted with? They all seem to wear nametags...
Tech Support stories are often pretty good. My wife thinks her Budget Director stories are good. (meh)
Is that even legal? Seems highly unethical.I used to be the night manager at a fast food place and stuff like this used to happen all the time. I actually had huge family groups come in 5 minutes before closing and order feasts. Well, we got sick of that pretty quick, and learned to lock the dining room doors at around 10 minutes before closing. Customers still inside could leave, but no new customers could come in. Then I'd turn off the outside floodlights a few minutes early so no new cars would pull into the drive-thru. After we started doing that, we almost always closed on time. So what did we do with the time we saved? We cleaned up real fast and sat out back for an hour drinking beer.
My friend's stories are more like, "The stock market dropped today, and all of my clients kept calling me."
Um...exciting?
Is that even legal? Seems highly unethical.I used to be the night manager at a fast food place and stuff like this used to happen all the time. I actually had huge family groups come in 5 minutes before closing and order feasts. Well, we got sick of that pretty quick, and learned to lock the dining room doors at around 10 minutes before closing. Customers still inside could leave, but no new customers could come in. Then I'd turn off the outside floodlights a few minutes early so no new cars would pull into the drive-thru. After we started doing that, we almost always closed on time. So what did we do with the time we saved? We cleaned up real fast and sat out back for an hour drinking beer.
Why would it be illegal?
I don't even see how it's unethical to be honest, he's the manager, it's his call. At worst it might be against company policy, but illegal?!
The law has nothing to do with fast food operating hours. There is no law that states that a business can't close down early. It's not illegal. The only way I could see it being unethical is if you lock the doors specifically because you see someone walking in. Even then, it's not really unethical, it's just kind of a douchebag move.Is that even legal? Seems highly unethical.I used to be the night manager at a fast food place and stuff like this used to happen all the time. I actually had huge family groups come in 5 minutes before closing and order feasts. Well, we got sick of that pretty quick, and learned to lock the dining room doors at around 10 minutes before closing. Customers still inside could leave, but no new customers could come in. Then I'd turn off the outside floodlights a few minutes early so no new cars would pull into the drive-thru. After we started doing that, we almost always closed on time. So what did we do with the time we saved? We cleaned up real fast and sat out back for an hour drinking beer.
^^^ Unless after drinking any of them drove home.
Which isn't related to when/how they closed up, but...
If there is a set of posted hours, I would imagine there may be legal issues.
Tech Support stories are always good.
I'm reminded of the HP rep story I heard:
Man calls, says he can't get computer working. Rep asks if he can flip the On switch. He does and nothing happens. She runs him through various checks and finally suggests he look behind computer to make sure its plugged in. He says he can't see back there. When she asks Why not? he says cause all of the lights are out-he's experiencing some kind of blackout.
She tells him she knows what he has to do. He says Really?
She says, yeah, disconnect the system, put it back in the box and return it right away to the retailer-because he's too fucking stupid to own a computer.
She got fired and took HP to court for wrongful termination.
Nope. Maybe a civil suit if you can find a lawyer willing to go after the business for a form of "false advertising" or something but nothing criminal.
"Free Enterprise" and all.
It often means another business gets my money.
Not really. Company issues, sure, but a store isn't required by law to stick to a set of posted hours. After all they're can be any number of reasons for closing early.
Story a family friend told me:Tech Support stories are always good.
He worked at a call center that serviced a couple of different credit card companies. He was on the after hours "tech support" line-- they could help you get into your account, but they couldn't do anything to it like take payments. Well one night this guy calls up and blowing a fuse cause he's got a collection notice saying he's 6 months behind and he knows he's been paying his bill. Well after they get into the details, the guy had been calling into tech support and one of the tech-guys had been taking the guys back info and drawing off the customer's checking account.
Sorry, but that isn't entirely true.
I used to work at a video rental store. We had a customer with a very large fee on her account. She had rented 3 or 4 New releases a month before and had never bothered to return them. She wanted to rent 3 more without paying for her previous rentals. Should I have said "yes"?
I think you should only say "No" if you had the authority to say "Yes", and what was being requested made no business sense.
However, there is no good reason to just say "No". You say, "I can rent to you, but here's what we're going to have to charge". Negotiate with the customer until both parties win. If something of mutual benefit can't be arranged, then apologize that you couldn't meet their needs, thank them for their past business, and ask them if you can follow up with them if the situation changes. I usually then send them swag with a hand written apology that we couldn't meet their needs that day and ask them to remember us if they need us in the future and promise again to follow up with them should things change.
Anything to prevent them recommending against us.
"I'd like to help you, sir. But our registers shut down at closing time for the daily changeover. If you'd like to wait thirty minutes ..."
--Ted
--Ted
All Seeing Eye
Admiral
Not read the thread it's too long but i'll give my own pennys worth.
All the shops I know of, if they close at a certain time such as 9pm then they have somebody at the door at 8:40pm stopping any more people coming in because the shop is closing in 20 minutes.
It's as simple and straight forward as that.
All the shops I know of, if they close at a certain time such as 9pm then they have somebody at the door at 8:40pm stopping any more people coming in because the shop is closing in 20 minutes.
It's as simple and straight forward as that.
I have never gone anywhere that did that.Not read the thread it's too long but i'll give my own pennys worth.
All the shops I know of, if they close at a certain time such as 9pm then they have somebody at the door at 8:40pm stopping any more people coming in because the shop is closing in 20 minutes.
It's as simple and straight forward as that.
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