I recently encountered a moment of hypocrisy at work, and I have to say that it's grated upon me quite sharply. I have a colleague who I most certainly regard as a friend, we've worked together for over five and and a half years, and I don't doubt for a moment that I have at times frustrated and aggravated them, but the same is most certainly true in reverse. I arranged for some items to come into the store for collection, was told they were too big and heavy, and in the end, we reached a compromise whereby I would be working the day they came in, to assist in lugging them around. My argument was that we can't afford to turn away business, which I think is reasonable.
I subsequently discovered that they came to an agreement for an order of similar bulk (of not bulkier) to come to the store, and whilst it isn't strictly their fault that it's coming during a pre-booked day off, they nonetheless won't be present in the store to handle their customer's order. It grinds my gears when this sort of thing happens, and it's not the first time it's happened.
It's retail sales, we all end up handling admin for each other's orders, but sometimes I do think there's a 'd as I say, not as I do' mentality in play here.