She was an klutz but she was sweet and hot. Spilling coffee on the captain was stupid... the writers could've done something else to indicate she was "book smart" and not "street smart" without making her look like an idiot. She would've made a great Assistant Chief Engineer if they'd written her character differently and had tons of options (potential love interest of LaForge, someone to take over if LaForge were injured or incapacitated, etc.). I hate it when characters "disappear," as in their character is never written back into a future episode for no reason. They did this sorta with Shelby and I would've given my left arm to have her show up in a future episode.