So that's the hitch. And I do believe the production team is aware of general fan response to things, and I do believe they have made large creative decisions trying to be responsive to that (I mean, a
900 year time jump, anyone?). The problem is that no single pivot or response is going to make everyone happy. I agree with
@fireproof78 that fans think they know what they want...but since everyone has their own extremely unflappable sense of what "good" is, it's basically a losing proposition. My wish has always been that writers and producers block out the "fan feedback" and just tell the story they want to tell in the way they want to tell it. When this has been done in the past (examples: TWOK, DS9, 2009 etc) the results have typically been very good. Yes, there are examples where it didn't work out....but Star Trek for a long time has been a product of "fan feedback" and "studio interference" and I don't think it has served the franchise well, despite the fans wanting to be heard and wanting influence.