My first problem was that I had a hard time understanding the counter clerk. I asked what was on the Sourdough Steak Melt, since it was new to me. Jack in the Box has a strange history of putting sauce or mayo on sandwiches that don't call for them. I heard that there was some kind of sauce through the mumbling, so I ordered one with no sauce, figuring that I could remove anything else I don't like personally. Not asking for clarification was my mistake, and I accept that. However, when I got home, I found the onions pretty much inseparable from the cheese, making the entire sandwich pretty much worthless.
My bigger problem with them is the lack of item prices on the menu. For almost all the main menu items, only the combo price is listed, meaning that I have no clue how much the sandwich costs and how much is upcharge. I typically order just the sandwich and drink at places where I don't like the fries, and it costs me a little less than the combo most of the time. The combo for the Sourdough Steak Melt is $5.99. I looked at the price for the Jumbo Jack with Cheese because it is one of the few things on the regular menu as well as the combo chart. The Jumbo Jack with Cheese is $2.19 by itself, and the combo is $4.79. I figured that the fries and drink made up the $2.60 difference. Imagine my surprise when I was told I owed about $6.65 for the Sourdough Steak Melt and a medium drink. That's right, the sandwich is sold for over $4! I thought the cashier must have given me the combo instead, but the receipt showed exactly what I ordered. I reluctantly accepted the charge, but I told her that they really should put the individual item prices on the menu. She had the gall to tell me that there is no room on the menu for those prices. While waiting for my food (which is not worth $4 under any circumstances), I noticed that the breakfast menu off to the side has the same format for its combos, but it also had the individual prices listed.