I live in a paradise that has never seen a Walmart.
Terrific. Tasmania, right? Well that's now on a list of places to visit.
WalMart blows. Years ago I bought a copy of Diablo II for PC there, used. The box only had 2/3 of the disks. The play disc was missing.
I asked for an exchange or refund. They said they didn't do exchanges or refunds on software. I showed them that only disk 1 and 3 were in the box. They told me there's no way for them to know that I didn't remove the disk and return it that way.
I said it was irresponsible for them to sell me an incomplete, unusable product. They kept singing the, "it's not our problem" song. I asked why they didn't check that all the disks were there. They said it wasn't their problem.
So I said, "basically you're not interested in if the customer gets what they paid for, you just want to take the money." ... they kept saying "we don't do refunds/exchanges on software." It was insane. I felt like I was losing my mind.
We did speak to the manager who repeated the song in a different tune.
I left the store. My girlfriend (at the time)'s father, a retired military officer came in to talk sense to the staff (he usually always gets what he wants). But he too came out with the same bullshit response. Even he was bewildered by their utter stupidity enforcing a policy that basically allows them to screw the consumer no matter what.
I walked into the store, up to the electronics counter. I looked for Diablo II, opened the box, took out disk 2 and held it up to the security cameras so they could see that I had taken the disk from the box. I put it into my box and threw the contents of the box I'd opened to the floor.
I walked out of the door (clearly holding the box and receipt in my hands) just hoping that some security guard would come and give me shit... I was white hot jumping angry and would have welcomed such a confrontation. They way I saw it, WalMart put me in a position where I had to take what was rightfully mine. It certainly wasn't Blizzard's fault.
Had they arrested me for shoplifting I planned to go an a crusade against WalMart, my defense being that I'd paid for the product and since they didn't want to give it to me I had to take it.
No one followed me. The only thing that bothers me is that someone else might end up dicked by getting the Diablo II box that I'd ripped open and then it would start all over again... so I vowed to repeat this story as often as I can to everyone so that they know that buying software from WalMart is probably the riskiest thing you can do with your money due to their unethical policy.
I couldn't justify spending 30 bucks on a used game that I couldn't play. Who would?
If you buy software used there, open it up and CHECK FIRST.
Or even better... don't fucking shop there PERIOD. You'll be glad you didn't.