Hi, I work in tech support

[TGTheodore]

I did Mac support for about 12 years (four of them at Apple). Not phone support, but desktop for the others in the company. Really enjoyed it. And since they were Macs I had a lot of extra time on my hands.

Web design was in its infancy, so with my extra time I developed an intranet for the non-Apple company and automated tech "calls" through the website.

The non-Apple bio-tech company went to Windows around 1996, so I left as they had NO migration plan. They DOUBLED the size of the staff and it was a disaster for three years following.

They went back to Macs.

--Ted

 

[Cali]

I work in a mobile phone store and we end up doing an amount of in-store tech support as we're the ones who will send a customer's phone off for repair or try and fix the problem in-store. It's amazing how much you learn to bullshit your way through a lot of problems when really you have no clue.

I HATE doing it though and I hate even more the "why isn't it covered under warranty?" "because it's water damage" conversation that I seem to have on a daily basis with customers.

 

[Dr. Horrible]

I've never worked in tech support, but I work for a company that provides it....and it seems like a pretty relaxing job to have.

I mean, sitting around on the phone talking people through stuff - there might be alot of frustrating moments with customers....but at least you are spending the vast majority of your work hours dealing with total strangers who will be out of your life in an hour....rather than with bullshit office drama that people who are not busy on phones all day tend to get drawn into and which drags out for months (or years).

People are alot better when you don't know them very well. That's my feeling.

I work in a mobile phone store and we end up doing an amount of in-store tech support as we're the ones who will send a customer's phone off for repair or try and fix the problem in-store. It's amazing how much you learn to bullshit your way through a lot of problems when really you have no clue.

I HATE doing it though and I hate even more the "why isn't it covered under warranty?" "because it's water damage" conversation that I seem to have on a daily basis with customers.

Two of my favourite ladies on the BBS in the same thread - Hurrah! I can emphasise more with PKTrekGirl than Cali on this one though - the internal politics where I work are tiresome, but I get on much better with my customers. Not having to deal with the public is great!

Oh, and to be sure to be on topic, I did do a sort of tech support a few years ago, making sure our customers could use our new system. Quite a challenge. It wasn't my actual job, but circumstances dictated the need.

But I know when dealing with our own IT people if you have a problem, the very first question they ask is "have you tried turning it off and turning it on again?". Drives me nuts. Like a Steering Wheel in my trousers.

 

[stoneroses]

You mean you do this ... http://uk.youtube.com/watch?v=gt9j80Jkc_A&feature=related