Yeah I don't really get that excuse, since Riker managed to find the time when the borg were closing in on earth. Morale is an important factor in a mission, even if crewmembers are duty bound to give their best in every situation. In this case he had crewmembers distraught over recently losing their captain and he made no effort to keep things running smoothly in that area. Get morale low enough and stuff starts to go wrong, as it did in this episode.Jellico was not there to make friends. He didn't have TIME to "inspire" the crew.
I knew I said my last post was it, but I'll keep it relatively short.
Riker's job is to figure out the needs of his CO and work with him to accomplish those goals. Not Jellico's job to figure how to make Riker happy. Can't stress this point enough. This would apply in a normal command situation. It should DOUBLY applied to this situation because
1. Jellico was tasked with the mission of talking to the Cardassians, while at the same time preparing for the possibly large scale combat with them. So his plate was pretty full.
2. Riker had been on the Enterprise for years, where Jellico was transferred suddenly for a very specific and tense situation. Riker had a much greater ability to help the crew deal and keep morale up. Instead he aired his issues in the open in a hostile manner. I think Riker agreeing with people when they complained about Jellico did a lot more to lower morale than Jellico's style or expectations.
As for the crew......In the military when the CO gives you orders that may be demanding, but are totally reasonable, you generally don't get the luxury of asking "Why?" The "Why" is because your CO gave you an order and you are duty bound to obey it.
But let's say for giggles the crew is used to asking why and expecting an answer. When Jellico asks Geordi to improve the engines, or Riker to shift the duty schedule, or Beverly to prepare sick bay and they ask "Why?" The answer....because there's a realistic chance this ship may soon be engaged in combat I want it at it's maximum operational level in all aspects...That is an answer that trumps any gripes or concerns they may have.
Jellico was doing the most important thing a CO can do, give his ship and crew the best chance to survive combat. Given the suddenness of his assignment and the multiple roles he had it's completely understandable he'd be all business and not have time to make nicey nice with the crew to "inspire them." He was inspiring them by having them do things to help them keep breathing, not by making flowery speeches.
If the crew needed pats on the head as well to feel inspired Riker, not Jellico, was the one in the best position to address that issue, especially given his relationships with the crew. Instead he chose to turn Jellico's character into a personal issue and make an antagonistic relationship between them instead of helping Jellico out in the areas he couldn't address, whether it be because of his personality or his time constraints.