No, the TNG officers "reactions" came first, Rtiker's worst comment came before he had even spoken to the survivors . Initially Offenhouse was calm and respectful, he only started pushing when he sensed he was being given the run around.
The crew was a little patronizing. These passengers were lucky to get any attention at all, including being saved in the first place, considering the crew was in a crisis situation that might lead to war any time. Why did the millionaire get the runaround? Because of the crisis. Everyone was in crisis mode.
The captain can't just drop everything to respond to any passenger's wishes or questions or demands. That guy saw himself as being on a higher level than Picard, with a right to personal service from him.