Back in July 2024, I used some of the compensation I was awarded (long story that has no place here) and treated myself to a new Corsair One i500 (C1i500) desktop PC. I’m not posting this as a brag, but more as
a tale of caution.
The C1i500 came installed with an Intel i9-14900K processor, the last generation of Intel desktop processors before they created the Core Ultra series. On paper, it’s a damn good bit of silicon, and added to what else the C1i500 – on paper – can do, it’s a damn good machine.
Well, the first one I had developed a fault, the cooling system failed, and the unit had to be sent back for a replacement. No problem, a replacement was sent and… And that, I thought, would be it as far as problems go.
But this is not the case.
The Intel i9-14900K processor has a few design flaws, and sadly, so does the C1i500 as well.
Inadequate cooling of the processor, which always runs very hot, causes damage to it. Permanent damage that builds up over time to the point that a system will become unstable and eventually stop working altogether.
The very design of the Intel i9-14900K means that a cascade failure is inevitable; at normal voltage levels, it simply will melt. And the C1i500 cooling system, which is inadequate for the processor, cannot be swapped out for something better.
Mitigation is possible, but the cumulative effect will build up over time, and poof.
Corsair became aware of this issue and withdrew the C1i500 as a result. They did not issue a recall or offer a refund. In fact, beyond withdrawing the C1i500, they refuse to acknowledge an issue with the design.
Corsair have moved on and is using the latest AMD and Intel Core Ultras now.
But the problem is, I still have a C1i500, a faulty one that has stability issues. For the last six months, I have been trying to figure out what the problem is: a faulty OS installation? Degradation of the SSDs? Issues with the installed memory?
And then yesterday I stumbled across the articles (multiple various sources) about the Intel i9-14900K. Every single issue my PC is having is on par with a screwed processor. The stress on the processor has damaged the graphics card and the SSDs. The machine is usable at the moment, if I limit what I do on it and how I use it.
It’s dying, however, and I don’t know how long it has left.
I am, quite naturally, livid.
I can’t get a refund from Corsair; they have advised me to buy one of the newer Corsair Ones. They blame Intel for the issue. Intel have replied to me and said this is a Corsair issue. Basically, I’m going to end up going in circles until I accept that the money spent on it has been wasted.
I hate waste, with a passion. The thing I dislike the most is time being wasted, and this is going to cost me time (and energy, and money in the end).
I still have a fair portion of my compensation left. I can, and will, replace my system with something that is stable and works. But until that happens, I have to slow down on what I am doing to preserve what I have.
Why this is a tale of caution –
- Never assume that new, untested tech is better.
- There will always be other people who leap first and/or review units that are tested by others.
- Reviews matter, find them, listen and learn.
- Any part of a desktop can fail, make sure you keep an eye open to any news re your tech about that.
- Corporations will find every way possible to avoid refunding you.
I leapt at a shiny new system as a treat. Now, I’m paying the price for a lack of due diligence. I thought I was more savvy than that. Not sure what I am going to get next. I am actually letting my other half guide me, as they’re the IT expert (and manager to boot), and he knows his stuff when it comes to tech. (He’s pissed about this too, and at me for not waiting and checking it was a good investment, but we’ll be ok. 25 years… you get less for murder, lol).
I still have my laptop, which is fine, but unable to run 3D packages – so no matter what, I will not suddenly drop off the radar.
I will find a way ahead.
For now, I shall continue at a much slower pace.
More soon.