What does "Closed" mean to you?

[trampledamage]

Now, if they would give the item to the cashier, i wouldn't mind. It would be in a few centralized locations, and we could easily put it back. When there are things all over the store, it gets that much more difficult to clean it all up.

The worst is when a full-price item just gets dumped on a sale table. Then another customer comes along and picks it up expecting it to be in the sale. They're rightfully pissed off when they're told it's full-price, but there's nothing we can do about it.

 

[TheLonelySquire]

And you can't tell me that the deli clerks aren't all TAUGHT to go over on the requested weight if the deli meat!!!

 

[TheLonelySquire]

Now, if they would give the item to the cashier, i wouldn't mind. It would be in a few centralized locations, and we could easily put it back. When there are things all over the store, it gets that much more difficult to clean it all up.

The worst is when a full-price item just gets dumped on a sale table. Then another customer comes along and picks it up expecting it to be in the sale. They're rightfully pissed off when they're told it's full-price, but there's nothing we can do about it.

i gotta remember that and scour that table.

 

[Amaris]

And you can't tell me that the deli clerks aren't all TAUGHT to go over on the requested weight if the deli meat!!!

The general idea is to get as close as possible without going over. Good clerks can get it to within a tenth of an ounce. Clerks who don't care go over 2-4 ounces and don't compensate.

I usually got between .03 and .05 of an ounce.

J.

 

[ShamelessMcBundy]

^^^Sounds like The Price is Right!

Now, if they would give the item to the cashier, i wouldn't mind. It would be in a few centralized locations, and we could easily put it back. When there are things all over the store, it gets that much more difficult to clean it all up.

The worst is when a full-price item just gets dumped on a sale table. Then another customer comes along and picks it up expecting it to be in the sale. They're rightfully pissed off when they're told it's full-price, but there's nothing we can do about it.

Yeah pretty much. When i was a lead (supervisor), most of my shift was spent cleaning up. Find things that shouldn't be there and put them in their proper place. Doing that makes things go smoother when we close at night.

 

[TheLonelySquire]

And you can't tell me that the deli clerks aren't all TAUGHT to go over on the requested weight if the deli meat!!!

The general idea is to get as close as possible without going over. Good clerks can get it to within a tenth of an ounce. Clerks who don't care go over 2-4 ounces and don't compensate.

I usually got between .03 and .05 of an ounce.

J.

I've cut slices so thin I couldn't even see em! The taste has nowhere to hide...

 

[Gary Mitchell]

There is no sane reason to not be as polite as possible, and there is no good reason to tell a customer "No".

Sorry, but that isn't entirely true.
I used to work at a video rental store. We had a customer with a very large fee on her account. She had rented 3 or 4 New releases a month before and had never bothered to return them. She wanted to rent 3 more without paying for her previous rentals. Should I have said "yes"?

After she left without any rentals, I did some research and found out that she had 3 other accounts under different aliases. Every account had a $100+ balance, mostly for unreturned movies.

 

[Lookingglassman]

I know what you mean. Before I went into the Army I worked at a cookie company in my local mall and we closed at 9:00pm and morons would run up at 8:59 wanting to buy cookies. I always told them we were closed, the cash registers were shut down and to come back tomorrow. They would get mad, but I didnt care since the boss and me grew up together and he didnt care what I did and I was getting ready to go to the Armor Officers Course at Ft Knox.

I can't stand people who seem to only have time to shop right at the last minute.

Why dont you guys have somebody standing at the door at 8:28 and not allow anybody into the store at that time?

 

[Amaris]

And you can't tell me that the deli clerks aren't all TAUGHT to go over on the requested weight if the deli meat!!!

The general idea is to get as close as possible without going over. Good clerks can get it to within a tenth of an ounce. Clerks who don't care go over 2-4 ounces and don't compensate.

I usually got between .03 and .05 of an ounce.

J.

I've cut slices so thin I couldn't even see em! The taste has nowhere to hide...

Kind of takes away the point, don't you think?

J.

 

[trampledamage]

Why dont you guys have somebody standing at the door at 8:28 and not allow anybody into the store at that time?

Because technically the store is still open.

I suppose what stores should do is have posted hours like our local zoo which say "last customer will be admitted 30 mins before closing time".

 

[Snaploud]

What i really hated was guests who would come into the store and pick something up and walk around the whole store and at the end, decide not to buy it, so now it's the other side of the store and of course, it's part of our job to clean it up.

I always try to put my items back where I found them (when browsing). The only exception is when I plan to return to the items in couple minutes (having, for one reason or another, to leave the store and come back to make my purchases). I wonder if any employees assumed that I was just putting the items back incorrectly...

 

[ShamelessMcBundy]

What i really hated was guests who would come into the store and pick something up and walk around the whole store and at the end, decide not to buy it, so now it's the other side of the store and of course, it's part of our job to clean it up.

I always try to put my items back where I found them (when browsing). The only exception is when I plan to return to the items in couple minutes (having, for one reason or another, to leave the store and come back to make my purchases). I wonder if any employees assumed that I was just putting the items back incorrectly...

When the item is not placed back from where you got it, we assume that you simply left it there and take it back ourselves.

 

[Snaploud]

What i really hated was guests who would come into the store and pick something up and walk around the whole store and at the end, decide not to buy it, so now it's the other side of the store and of course, it's part of our job to clean it up.

I always try to put my items back where I found them (when browsing). The only exception is when I plan to return to the items in couple minutes (having, for one reason or another, to leave the store and come back to make my purchases). I wonder if any employees assumed that I was just putting the items back incorrectly...

When the item is not placed back from where you got it, we assume that you simply left it there and take it back ourselves.

If I leave it for a couple minutes...I usually place it behind some other items when nobody's looking. Nobody's moved them yet. *shrugs* Of course, it's usually just a few dvds/books. I come back within 2-10 minutes.

 

[Turd Ferguson]

Today we had to cut off a guy because he was too drunk to drink anymore. Then he started sneaking in his own rum and pouring it into a Coke. We kicked him out.

Then someone called on the phone and tried to order mixed drinks...TO GO! Not only is that retarded, it's completely illegal.

Oh, some customers are just dumb.

I work at a Ruby Tuesday too and a couple weeks back I had somebody who was befuddled that I wouldn't give his girlfriend a TueGo cup for her Stawberry Daquiri. "Pfft. We're just driving two blocks!"

Then, next table up, some douchebag ready to pay asks if they could get two LITs to go!

 

[doubleohfive]

Man, I miss these trademark BBS victim-complex airings.

Wait. No, I don't.

I will say this. The few years I spent working retail did open my eyes to how crappy some people can be, so I try to treat retail employees as nicely as possible when I'm shopping. Wait staff, bartenders, etc. are royalty to me because they have it even worse. The horror stories my brother (the waiter) tells send chills down my spine. How a customer treats an employee though is a related but separate issue at the moment from the one the OP posted.

That said, a lot of you need to man up.

The OP was annoyed because someone entered the store just prior to closing. Certainly, that's annoying. But the tone of the first post doesn't read as "Oh gosh, that was annoying." Its more "HOW DARE THEY! I AM FUCKING ANGRY!"

If the store's open, the store's open, right?

I get that there are things to be done after the doors are locked. When I spent a summer working at Old Navy (mental note: never do that again), I used to work the noon to seven shift on Sundays. Afterward, when we closed, we spent another hour or two unloading inventory. It was awful. But it was part of the job. I hated it. Big fucking deal.

Man up. The extra fifteen minutes won't kill you. Sally isn't going to go off and make out with Joe the Quarterback at the party because you're late. The world will not be enveloped in an earthquake, Mom and Dad will not shit their pants because you missed a curfew and the world will not end if you miss the first ten minutes if the new episode of Top Model.

Its a fucking job. Do it.

 

[ShamelessMcBundy]

And we do. Some respect would be nice though.

 

[doubleohfive]

Of course it would. Some people are still dicks though, and you have to work through it. C'est la vie.

 

[RoJoHen]

Today we had to cut off a guy because he was too drunk to drink anymore. Then he started sneaking in his own rum and pouring it into a Coke. We kicked him out.

Then someone called on the phone and tried to order mixed drinks...TO GO! Not only is that retarded, it's completely illegal.

Oh, some customers are just dumb.

I work at a Ruby Tuesday too and a couple weeks back I had somebody who was befuddled that I wouldn't give his girlfriend a TueGo cup for her Stawberry Daquiri. "Pfft. We're just driving two blocks!"

Then, next table up, some douchebag ready to pay asks if they could get two LITs to go!

Yeah, it's pretty absurd what some people think they can get away with.

 

[Trekker4747]

I will say this, working retail has turned me into a better customer. Being on the retail side of it, i never realized just how mean people can be. What i really hated was guests who would come into the store and pick something up and walk around the whole store and at the end, decide not to buy it, so now it's the other side of the store and of course, it's part of our job to clean it up. Working retail has made me very polite and sympathetic to those that work retail and food.

At the very least I wish they'd deposit the item in something similiar to where they found it.

Example: If you got a box of ice-cream bars out of the freezer door, don't stick them on a grocery shelf or in a refrigerated case. Why? Because by the time the box is found the bars likely will have melted.

If you buy a meat or other perishable item do not deposit that item on a grocery shelf. Why? Because it will SPOIL!

nd you can't tell me that the deli clerks aren't all TAUGHT to go over on the requested weight if the deli meat!!!

Well we're certainly not taught how to guess and judge precise measurments of stuff!

If they go over and you don't want that much over what can you do about? Hmmmm. This is a tough one. Might not be a solution.... Oh! You could simply ask the guy to take the excess off!!!

doubleoh[/i] the point isn't that people come in at the last minute, the point is that they come in at the last minute and expect things to operate the same as they do in the middle of the day. As the OP said, he could've found and activated phone earlier in the day but since it was past/at closing he couldn't do anything to help the customer. This is about common human-deceny, as well. To walk into a store minutes before closing (and didn't Flux say he was locking the door when the guy came in?) and to dally around and take your sweet-assed time is being an asshole. This is simply about treating your fellow human beings with an ounce or two of respect.

Sure, if someone comes in when I'm closing I'll try and help them as best as I can -as you say, that's my job- but that doesn't absolve the customer from being a selfish-jerk for coming in at the last possbile moment and using up what should be *my* time (or in some cases time set aside to take care of other closing-tasks done when the doors are locked.) This is just about extending the same courtesy to the person working in the store as he would extend to you.

That lady I mentioned telling me "sorry" for making me dirty equipment and make her special orders PAST the point of us being closed would've gone a LONG way. But, no, she was a smug-bitch who didn't care about *my* time she was using up because she came in when we were closed. She got helped, yes, that's my job. But, sorry, I've the right to think she's an idiot for not coming in much sooner when it would've been less of a hassle to help her.

This is about extending a level of courtesy to your fellow human beings. They don't want to stay any longer after work than you do. Coming in and using up their time when they're locking the door, or -as was in my case- heading OUT the door is just being a selfish asshole.

When I was done helping that lady and getting off of work nearly a full-hour late should I have been all happy and filled with joy saying to myself, "Gee! I'm so glad I could help her! I really am doing good things here!" I don't think so. I have the right to be pissed that I was treated as a working-class piece of shit who was there to do her bidding. She SAW that I was making things dirty, one would assume she knew that I'd have to clean it, I also pressume she knew from the lights being off and me walking out with my coat on and tie undone that the shop was closed. She HAD to know that I was heading home. If not, and maybe she didn't, she's a great-big selfish idiot.

And I say again, not even a thank-you or apology for coming in and asking for these thing when we were obviously closed and I was obviously headed home!!!

 

[SeerSGB]

I will say this, working retail has turned me into a better customer. Being on the retail side of it, i never realized just how mean people can be. What i really hated was guests who would come into the store and pick something up and walk around the whole store and at the end, decide not to buy it, so now it's the other side of the store and of course, it's part of our job to clean it up. Working retail has made me very polite and sympathetic to those that work retail and food.

Wish it worked that why for all of us that have/do work retail. I've worked with folks in the past that the minute they punch out they turn into the customers from hell. I've asked, in the past, some of them why they do, considering the shit we take in the day, and it's the dickish answer of "What? I get shit on all day, time someone else eats some too."

I will say this, working retail has turned me into a better customer. Being on the retail side of it, i never realized just how mean people can be. What i really hated was guests who would come into the store and pick something up and walk around the whole store and at the end, decide not to buy it, so now it's the other side of the store and of course, it's part of our job to clean it up. Working retail has made me very polite and sympathetic to those that work retail and food.

At the very least I wish they'd deposit the item in something similiar to where they found it.

Example: If you got a box of ice-cream bars out of the freezer door, don't stick them on a grocery shelf or in a refrigerated case. Why? Because by the time the box is found the bars likely will have melted.

If you buy a meat or other perishable item do not deposit that item on a grocery shelf. Why? Because it will SPOIL!

~gag~ ~gag~ Flashback: Senior year of highschool, I was a wage slave for krogers. Middle of the summer, there's just this god awful smell in the store. Customers, employees, we're all complaining. So 3rd shift one time we just just ripping out and cleaning. Behind, some canned food we find 3 packs of raw chicken that has been there long enough to start molding and stinking ~gag~

nd you can't tell me that the deli clerks aren't all TAUGHT to go over on the requested weight if the deli meat!!!

Well we're certainly not taught how to guess and judge precise measurments of stuff!

And we all know the dirty secret: no one running deli knows how to tar a scale, and all super market scales are rigged as to read heavy so you don't get as much as you ordered and the employee always keeps their figure on the scale.


Talking about super markets: Same Krogers as above, 2 different women.

-- One bought a bunch of hamburger, cut the package open, sat it in the floorboard of her car under the a/c vent. Took a couple hours to drive home. Next day returns to the store with the remainder of the spoiled meat complaining that had the meat been fresh her a/c would have kept it cool enough to last a 2 or 3 hour drive while she went in and out doing other shopping. When asked why she opening it: Well, how else is she suppose to keep it cold?

-- Other woman, various meats, comes back about 4 or 5 days after she bought them. All just gagging inducing from appearance and smell. She had left the food in the truck of the car for 3 days and wanted a refund cause fresh meat doesn't need to be refrigerated and this wasn't fresh meat if it spoiled, besides it tasted like exhaust and antifreeze.