Rett Mikhal
Captain
So, for those of you not in the know about Verizon FIOS' infamous catch-22, here's the summary.
If you want FIOS, you need to buy a 1 year contract. OK, acceptable in most circumstances.
If you cancel FIOS before the 1 year, you are hit with an early termination fee. Alright, kind of Spartan, but I understand it's because of the price of wiring things fiberoptically.
You cannot transfer FIOS service under any circumstances. BIG. BOLD. CURSE. WORDS. You have to be shitting me. So if absolutely anything in the world happens which requires that you, the customer, have to move from the premises, you are completely SOL. That's great. That's really great. It's not like we live in a real world or anything.
How is it SO HARD to just transfer the billing and payment to another person, like a room mate that is not leaving or someone else who will be moving in to replace you? Or a land lord? Or ANYTHING? "Well the contract is in your name, so you violated it." OH, REALLY?! So all that jazz you said up there about the fee being "to make up for the cost of installing fiberoptics" IS COMPLETE HOGWASH. The account is still being used, is it not?
I recently had a falling out with my room mates and was offered a house sitting job at a mansion, so I was left with the daunting decision of continuing to pay for and live in a complete dive with people I detested or live for free in a mansion with central air and a pool. I called verizon and Nstar several times and made absolutely sure that the bills transferred to my room mates who were staying there. I called Verizon three separate times and made sure they sticky noted the account with "NO EARLY TERMINATION - ACCOUNT STILL IN USE."
This was two months ago. Then comes this weekend and I'm hit with a 110 dollar charge with NO warning. No email, no call, no snail mail, and not even a 'pending charge' warning on my bank account. No, just a hard cut. 1:01 PM, account in the green. 1:02 pm, account in the red. To top it off, they hit it at the exact WRONG time because it was the day my student loans processed, so ALL THREE CHARGES got an overdraft instead of... NONE OF THEM.
So now my bank is charging my 5 dollars a day as my account drifts closer and closer to 300 dollars in the red and I can't do anything. I finally did get a job, but I won't get my first paycheck for two weeks. I am losing my hair as I type this.
My only hope now is to call the bank and blow the whistle on Verizon for bad business practice because they promised me I would not get that charge, and also my account has a note on it to not let charges go through that would overdraft, just deny payment, but Verizon AND my student loans came barreling through and blew that safety catch off its hinges.
So, to everyone at Verizon, please realize this is the REAL world and your stupid business practices of expecting people's lives to be static and expecting your telepathic messages about charges to reach us are FLAWED.
If you want FIOS, you need to buy a 1 year contract. OK, acceptable in most circumstances.
If you cancel FIOS before the 1 year, you are hit with an early termination fee. Alright, kind of Spartan, but I understand it's because of the price of wiring things fiberoptically.
You cannot transfer FIOS service under any circumstances. BIG. BOLD. CURSE. WORDS. You have to be shitting me. So if absolutely anything in the world happens which requires that you, the customer, have to move from the premises, you are completely SOL. That's great. That's really great. It's not like we live in a real world or anything.
How is it SO HARD to just transfer the billing and payment to another person, like a room mate that is not leaving or someone else who will be moving in to replace you? Or a land lord? Or ANYTHING? "Well the contract is in your name, so you violated it." OH, REALLY?! So all that jazz you said up there about the fee being "to make up for the cost of installing fiberoptics" IS COMPLETE HOGWASH. The account is still being used, is it not?
I recently had a falling out with my room mates and was offered a house sitting job at a mansion, so I was left with the daunting decision of continuing to pay for and live in a complete dive with people I detested or live for free in a mansion with central air and a pool. I called verizon and Nstar several times and made absolutely sure that the bills transferred to my room mates who were staying there. I called Verizon three separate times and made sure they sticky noted the account with "NO EARLY TERMINATION - ACCOUNT STILL IN USE."
This was two months ago. Then comes this weekend and I'm hit with a 110 dollar charge with NO warning. No email, no call, no snail mail, and not even a 'pending charge' warning on my bank account. No, just a hard cut. 1:01 PM, account in the green. 1:02 pm, account in the red. To top it off, they hit it at the exact WRONG time because it was the day my student loans processed, so ALL THREE CHARGES got an overdraft instead of... NONE OF THEM.
So now my bank is charging my 5 dollars a day as my account drifts closer and closer to 300 dollars in the red and I can't do anything. I finally did get a job, but I won't get my first paycheck for two weeks. I am losing my hair as I type this.
My only hope now is to call the bank and blow the whistle on Verizon for bad business practice because they promised me I would not get that charge, and also my account has a note on it to not let charges go through that would overdraft, just deny payment, but Verizon AND my student loans came barreling through and blew that safety catch off its hinges.
So, to everyone at Verizon, please realize this is the REAL world and your stupid business practices of expecting people's lives to be static and expecting your telepathic messages about charges to reach us are FLAWED.
