I've never ordered from them. I couldn't tell you, but they have a high satisfaction rate among collectors and are popular in the community so I'm assuming there are options for people who have defective or damaged toys and want to exchange or replace them.
Although if it's been a while since you ordered from them there might be a time limit on returning a damaged or defective item for a refund or replacement. Have you considered e-mailing them with your questions?
Although if it's been a while since you ordered from them there might be a time limit on returning a damaged or defective item for a refund or replacement. Have you considered e-mailing them with your questions?