Star Trek: The Next Generation Blu-ray Audio Issues

[Maxwell Everett]

Hmmm, so does this all mean that the Amazon rep was just talking out of his butt when he verified that the set was the newly corrected one? I hope I'm not just going to be receiving another copy of the flawed discs on Tuesday.

If it's new, the barcode should be different. And look for a red delta on the spine that the UK press release spoke about... I would think the US one would have that as well.

If there's no visible difference, don't bother opening it. Call them and ask why it's an identical-looking set first.

 

[Trekker4747]

I know that when Universal had a problem with the initial DVD release of Back to the Future the barcode was the same, save for an "R" on the corrected version. I suspect this will be similar either the barcode will be slightly different or totally new. I suspect the former as I assume it's not easy -or cheap- to "register" a new barcode for an item that's effectively the same item as a previously registered one.

 

[NewHorizon]

If it's new, the barcode should be different. And look for a red delta on the spine that the UK press release spoke about... I would think the US one would have that as well.

Yeah, I had heard about that.

If there's no visible difference, don't bother opening it. Call them and ask why it's an identical-looking set first.

I spoke with another rep from Amazon last night and this person, after actually taking the time to look into it, said that it won't be the new set. Why they're still shipping the old one is beyond me...they should be holding off on shipping them until the corrected sets come in. Oh well.

 

[Salinga]

In Germany Amazon just send out a message, that you have to send the damaged discs to this address:

Trekworld Marketing GmbH, Borsigstraße 13, 30916 Isernhagen

Then you get the corrected discs back.

Of course this means: If your discs get lost on their way to them - your fault. Buy a new set.

 

[Joanna McCoy-Kirk]

If it's new, the barcode should be different. And look for a red delta on the spine that the UK press release spoke about... I would think the US one would have that as well.

Yeah, I had heard about that.

If there's no visible difference, don't bother opening it. Call them and ask why it's an identical-looking set first.

I spoke with another rep from Amazon last night and this person, after actually taking the time to look into it, said that it won't be the new set. Why they're still shipping the old one is beyond me...they should be holding off on shipping them until the corrected sets come in. Oh well.

I also did an exchange with Amazon.com, expecting to get a corrected set. My package is supposed to arrive Monday, so I'll soon find out. After reading the recent posts here, I'm not too hopeful.

 

[NewHorizon]

I also did an exchange with Amazon.com, expecting to get a corrected set. My package is supposed to arrive Monday, so I'll soon find out. After reading the recent posts here, I'm not too hopeful.

Yeah, it won't be the corrected set, the second rep I spoke to took the time to dig into it and said they do not have access to the corrected sets at this time. Guess we'll both be sending them back and waiting for the new sets to become available.

 

[Joanna McCoy-Kirk]

I also did an exchange with Amazon.com, expecting to get a corrected set. My package is supposed to arrive Monday, so I'll soon find out. After reading the recent posts here, I'm not too hopeful.

Yeah, it won't be the corrected set, the second rep I spoke to took the time to dig into it and said they do not have access to the corrected sets at this time. Guess we'll both be sending them back and waiting for the new sets to become available.

I got the new set this afternoon, and they are the uncorrected versions. I guess I'll have to put up with these discs until the company handling the disc replacement program gets around to sending out corrected discs.

 

[Harvey]

Has anyone who sent an email in received a confirmation of some sort yet after submitting their disc codes?

 

[NewHorizon]

I got the new set this afternoon, and they are the uncorrected versions. I guess I'll have to put up with these discs until the company handling the disc replacement program gets around to sending out corrected discs.

If you received your discs from Amazon as a 'replacement' then just print off the pre-paid label the emailed you and send the disc set you just received back. When the corrected discs become available, you can submit a request to exchange again.

 

[BillJ]

Has anyone who sent an email in received a confirmation of some sort yet after submitting their disc codes?

Nope.

 

[Trekker4747]

Has anyone who sent an email in received a confirmation of some sort yet after submitting their disc codes?

Nope, which is sort of annoying. It would have been nice to get a "The codes are valid. You'll get your discs... sometime."

 

[Captain Fine]

I wonder how long it would take to actually produce new discs?

 

[LOKAI of CHERON]

Just a quick update for UK patrons. After purchasing the set in-store from HMV, I rang the number listed upthread. I was instructed to return my discs in person next week, by which time replacement stock will allegedly be on the shelves.

Honestly, I am somewhat sceptical on the successful outcome of this action - from both an availability and/or resistant/unwilling employees standpoint. I was clearly told those on the shop floor have been fully briefed however. Hmm, we'll see...

 

[Scotty]

Don't know if this has been mentioned before but Skin of Evil has some audio glitches as well. When Yar is transported to sickbay some of the dialogue has an echo. Also my dics freezes at certain points.

 

[LOKAI of CHERON]

Also my dics freezes at certain points.

Do you want to rephrase that?!!! In seriousness, no problem with freezing on my disc.

 

[tomalak301]

I just called the Deluxe Company and there is no ETA on the discs at this point. People should be receiving confirmation emails when the discs are ready but it's not known when that will be. I don't mind waiting, as I was surprised it would take only a week to fix all these corrections. The thing I was surprised about though was being told about the August 10th date. Not sure if they should have done that.

 

[Scotty]

Also my dics freezes at certain points.

Do you want to rephrase that?!!! In seriousness, no problem with freezing on my disc.

I don't think I need to rephrase, but I should've checked my spelling though.

My disc froze once for several seconds during Skin of Evil. Freezing however in my experience is usually a problem on individual discs and not entire batches so I don't expect that a lot of people are experiencing the same issues. The sound issue however is a problem in the mixing of the sound.

 

[tomswift2002]

"Encounter at Farpoint"

No problems.

"Hide and Q"

No problem

"Haven"

Tiny bit in the holodeck scene with Riker, Troi and Troi's "future husband", but that was the same as on the 2002 DVD 5.1 mix, so I think that might be an issue on the original audio tapes at Paramount/CBS and not a result of the new mix.

"The Big Goodbye"

The sounds of those automobiles was really good, but no problems with the audio.

"Datalore"

No issues

"11001001"

Again, no issues.

"Too Short a Season"

I don't hear what the problems are, except for source problems that can't be fixed since they were not caught back in the 80's.

 

[LOKAI of CHERON]

"Encounter at Farpoint"

No problems.

"Hide and Q"

No problem



Tiny bit in the holodeck scene with Riker, Troi and Troi's "future husband", but that was the same as on the 2002 DVD 5.1 mix, so I think that might be an issue on the original audio tapes at Paramount/CBS and not a result of the new mix.



The sounds of those automobiles was really good, but no problems with the audio.



No issues

"11001001"

Again, no issues.

"Too Short a Season"

I don't hear what the problems are, except for source problems that can't be fixed since they were not caught back in the 80's.

The problem is specifically with the DTS HD Master Audio on seven of the episodes. If you're not listening on a home cinema system you might not notice anything. But, if you do, the problems are horribly, blatantly obvious. All other sound options across the set are fine.

 

[tomswift2002]

The problem is specifically with the DTS HD Master Audio on seven of the episodes. If you're not listening on a home cinema system you might not notice anything. But, if you do, the problems are horribly, blatantly obvious. All other sound options across the set are fine.

I'm listening on a Yamaha 5.1 surround system (it's 10 years old so it doesn't have the decoder for DTS-HD or Dolby Digital True or even PCM 5.1, but it does have standard decoders for DTS and Dolby Digital) and I'm switching between the regular DTS and the enhanced matrices that make the playback sound like you are in a theater or add reverb to mono movies, etc, and as I said before, unless I 'glue' my ear right to the speaker, I don't hear anything wrong with the audio.