I just emailed Eaglemoss about my Voyager. It came in with a lousy paint job. There are extra drips of paint on the forward section and on the underside of one of the nacells the paint is gone completely. Looks like it did not dry and got wipe off some how.
I'm sure you'll get a timely reply on that.
Yeah, I've always received a response within 24 hours (usually even sooner), although with Christmas and New Years it may be a couple of days due to vacation.