PETCO Has Lost Their Minds!
- Thread starter 1001001
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Oh, we got cats, but them mice are smart, and knowe that a cat cant get to them when they've burrowed between two hay bales.
^ They can haz mouseburger?
Snakes that eat small mammals sense their prey by its body heat. Many snakes, especially constrictors, have to be fed live animals because they won’t recognize anything else as food.
A snake could probably get between two hay bales. But snakes don’t eat that often, so you’d need a whole flock of ’em.Sounds like you need a cat!
(What do you call a group of snakes, anyway?)
J
Jetfire
Guest
Just a little joke....
Sounds like you need a cat!
Just a little joke....
Extremely little.
Mice kind of look like tribbles, eh?
So the cute rats and mice get adopted by loving families while the ugly ones wind up as snake chow. Oh, the unfairness of it all.
It’s time to put an end to rodential discrimination!
Maybe I missed it, but did you fill out the form, or did you refuse?
Yes I filled it out this time, because I had already paid for the mouse, and our snake was ready to eat. The cashier has helped me many times in the past, and I didn't want to cause problems for him. I know he's just following orders.
I won't do it again though. We'll see if corporate replies at all to my complaint.
Buy a breeding pair of mice and breed your own feeder mice?
My feeder goldfish made great pets... which I buy because all the other "non feeder" goldfish look freaky and weird to me... seriously, how many tails does a fish need???
Though someone gave me a mouse once cuz it was a murderer... O.O
My feeder goldfish made great pets... which I buy because all the other "non feeder" goldfish look freaky and weird to me... seriously, how many tails does a fish need???
Though someone gave me a mouse once cuz it was a murderer... O.O
A murdering mouse? Thereby hangs a tail, I’m sure!
I wonder if they do the same thing with gold fish fed to Oscars. Or live worms that you feed to certain other kinds of fish.
I mean, there are 'companion animals'...and there are 'food'.....
I mean, there are 'companion animals'...and there are 'food'.....
I was wondering also about brine shrimp. Will they get an exact head-count and make you complete 300+ forms each and every time you buy fish food?
It seems to me that you can't even sign that thing in good faith, since you have no intention of providing a "safe" or "healthy" environment for the mouse -- unless you interpret the "companion animal" referred to as being the snake, not the mouse.
How ridiculous.
I finally got a reply to my email.
Dear 1001001,
Thank you for contacting PETCO regarding your concern with our store at 7715 Laguna Blvd. We are sorry to hear about your recent experience.
Please accept our apologies for any problems or inconvenience you have experienced. We strive to provide exceptional customer service, and sincerely appreciate hearing from you. Your feedback is vital for us to continue to improve our products and services. Our Company goal is primarily Animal Welfare. We encouraging customers to have the same goal, provide a safe and appropriate environment for companion animal since you are purchasing a live animal. Rest assured that I am going to forward to the upper department to review about your feedback regarding our Companion Animal Purchase policy.
Again, we apologize and hope that you will shop with PETCO again soon.
Please know that we care about our customers and what they think of us. By letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future. If we can be of any further assistance, please feel free to reply to this communication or call PETCO Customer Relations directly at 1-888-824-PALS (7257). Thank you again for contacting PETCO.
Well, that's pretty clear isn't it? At least I am being forwarded to the "Upper Department". That's got to be a good sign, right?
I'm thinking customer service might be "outsourced"....
Dear 1001001,
Thank you for contacting PETCO regarding your concern with our store at 7715 Laguna Blvd. We are sorry to hear about your recent experience.
Please accept our apologies for any problems or inconvenience you have experienced. We strive to provide exceptional customer service, and sincerely appreciate hearing from you. Your feedback is vital for us to continue to improve our products and services. Our Company goal is primarily Animal Welfare. We encouraging customers to have the same goal, provide a safe and appropriate environment for companion animal since you are purchasing a live animal. Rest assured that I am going to forward to the upper department to review about your feedback regarding our Companion Animal Purchase policy.
Again, we apologize and hope that you will shop with PETCO again soon.
Please know that we care about our customers and what they think of us. By letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future. If we can be of any further assistance, please feel free to reply to this communication or call PETCO Customer Relations directly at 1-888-824-PALS (7257). Thank you again for contacting PETCO.
Well, that's pretty clear isn't it? At least I am being forwarded to the "Upper Department". That's got to be a good sign, right?
I'm thinking customer service might be "outsourced"....
Wait... I'm confused, as far as I know, PETCO doesn't even SELL "feeder" mice.
At the PETCO by my place, they have signs all over the mouse tanks making it clear that these are NOT for food use.
At the PETCO by my place, they have signs all over the mouse tanks making it clear that these are NOT for food use.
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