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Citizens Bank

Plecostomus

Commodore
I got a manager at Citizens Bank to admit that they dick around with transaction order behind the scenes to cause people to bounce checks and overdraw accounts.

In WRITING. Signed and dated.

Next stop: Lawyer.


Posting this to alert other people of the unethical and illegal activities of Citizens Bank. Spread the word.
 
Awesome... that's just awesome.
We have a Citizens bank here, but I don't think it's the same one. I think they only have branches here in Missouri. Anyway, I think they pull this kind of crap too. They'll do stuff like not inform you of an overdraft, but keep paying on your checks with big fat service fees for each and every overdrawn transaction. A friend of my wife's closed their accounts after CB&T pulled that shit on her.

So anyway, how'd you manage to get that admission? Can you post it ?
 
That hasn't been a problem for me in a while, but then my account isn't running on empty.
 
Can't post it. Wife will beat me.

I am anal to the 14th power about keeping track of numbers. So is my wife. We have receipts back until they fade out unreadable.

What happened is thus. I made a series of transactions at Walmart over the course of a month, in each case the account was debited with in 24 hours, except for one transaction. That one had been hanging and hanging and hanging for almost three weeks.

Had a bit of a medical emergency this week, had to get some Attitude Adjustment Medication from the doctor, not a big deal. Had just enough in my account to pay for it and leave .05 in the account... understanding that I would get my Weekly Wad Of Cash from my employer.

According to the transaction records I have in my hand as soon as I purchased
the medication (in one town) suddenly at that exact moment Walmart decided that it wanted the money from three weeks ago. You look at the transaction post times its within seconds.

Manager tried to give me the "it's Wal-Mart's fault you know they are big blue and evil and all that" routine, then he tried to find any way he could to pin it on a math error.

Finally when I demanded transaction logs (which you have a legal right to) the truth came out. Yes they had most likely been holding that amount waiting for an opportunity to "slam" my account.

I planted myself and told him to type it up. How Citizens manipulates transactions as a method to create overdraft fees. His did so, signed it... dated it and signed and dated the transaction log printout as well.

This dude... his career is over but if this goes as big as I hope well then he's a hero in my book. I've heard other people complain about this over the years and I always figured it was because they suck at record-keeping. :D
 
I've known about this crap for awhile. That Clark Howard guy on HLN was talking about it on his show. It's a really crappy way to do business. Many banks are doing this because they make tons of money on overdrafts.
 
It can be proved in a court now.

Question is how to proceed with this. I want it to get as much national exposure as possible.
 
I think a lot of banks have been doing that but the party is about to end for them. I have my car loan with Citizen's. One month my bill got "buried" on my desk and I was a week late paying. They called me to see if I had mailed the check (I had but knew it was going out late). They said I wouldn't have a late fee since I was within the grace period. (Yeah!) I then asked about auto pay so bill burial problem solved. :)
 
In passing I mentioned this to a friend who is a lawyer but is not my lawyer. Between this and another issue I discovered (related) I am entitled to a refund because anyway you slice it: bank error.

Clearly I need to run the shit. The shit WILL get run. Vigorously. And yes there WILL be: cutbacks.
 
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