Buying a Broken Disc in Collection

[digger]

Ah, looks quite different from ours unfortunately. On the bulky plastic R2 cases, the UPC (or european equivalent which is 13 digits to the US one which is 12) it's on a piece of card that holds the case - and can easily be lost
On the slimline ones (which is just the usual four or so think single cases) it's on the bottom of the box.

I looked all over the box, the case, each individual disc...nothing. I couldn't find it anywhere. Perhaps it was on one of those papers they sometimes include in DVD sets that is just advertisements for other DVDs. I usually just throw that away.

But, in the original Paramount email I got about 2 weeks ago, they said once I supplied the information to them, I should get the replacement disc in 2-4 weeks. So I'll give them another 2 weeks or so. If I don't get anything, I'll have to figure something else out.

 

[digger]

I actually had this very issue myself a few weeks ago with a disc in the Voyager Season 6 set. I tracked down an email address for Paramount Home Video ( PHE_CustomerService@Paramount.com ) and emailed them. They got back to me within about a week and said they would be happy to send me a relacement disc.

They needed to know some information (home address, where I bought it, when, which disc, UPC code, etc.). However, I couldn't find a UPC code anywhere. I had a legit product that was purchased from Amazon, yet I couldn't find the UPC on it anywhere.

I replied to Paramount with the answer to all their questions and told them the product didn't have a UPC code on it. I haven't heard back from them since. The problem is, I don't know if that means they're still sending me my disc, or since I couldn't find a UPC code, they're just ignoring me, assuming I have a bootleg copy or something.

***UPDATE***:

Reading this thread made me email Paramount again about my replacement disc. They said the disc is, in fact, being processed. So it looks like I will get a replacement disc in the next couple of weeks.

I would definitely recommend anyone with a similar problem to contact the email I listed above. Just give them time to respond-- it took slightly less than a week for me to get a reply to my first email. However, it took only about an hour for me to get a reply to my latest email.

 

[Tyberius]

Just so we're clear, my comment earlier had nothing to do with taking the NetFlix disc and reporting it never arrived. That thought hadn't even occurred to me. I'm not that low. Being a happy NetFlix user myself, I wouldn't want to screw the company that way.

My comment sounded more shady then I intended it to.

Don't be so easy on yourself. What you implied was just as shady and dishonest.

Neil

I don't think so.

The OP has purchased a license for the use of the original media.

The original media is no longer usable, through no fault of the license but instead through fault of the media itself.

There is nothing shady or dishonest about transferring that license to replacement media.

 

[The Laughing Vulcan]

Just so we're clear, my comment earlier had nothing to do with taking the NetFlix disc and reporting it never arrived. That thought hadn't even occurred to me. I'm not that low. Being a happy NetFlix user myself, I wouldn't want to screw the company that way.

My comment sounded more shady then I intended it to.

Don't be so easy on yourself. What you implied was just as shady and dishonest.

Neil

I don't think so.

The OP has purchased a license for the use of the original media.

The original media is no longer usable, through no fault of the license but instead through fault of the media itself.

There is nothing shady or dishonest about transferring that license to replacement media.

It is dishonest if you don't tell the supplier of that media that it is to be used as a replacement.

 

[CaptainHawk1]

I actually had this very issue myself a few weeks ago with a disc in the Voyager Season 6 set. I tracked down an email address for Paramount Home Video ( PHE_CustomerService@Paramount.com ) and emailed them. They got back to me within about a week and said they would be happy to send me a relacement disc.

They needed to know some information (home address, where I bought it, when, which disc, UPC code, etc.). However, I couldn't find a UPC code anywhere. I had a legit product that was purchased from Amazon, yet I couldn't find the UPC on it anywhere.

I replied to Paramount with the answer to all their questions and told them the product didn't have a UPC code on it. I haven't heard back from them since. The problem is, I don't know if that means they're still sending me my disc, or since I couldn't find a UPC code, they're just ignoring me, assuming I have a bootleg copy or something.

The UPC on that was on the paper insert between the cellophane and and the DVD case itself which like a normal person you would have thrown out (or used for the rebate).

-Shawn

 

[Tyberius]

It is dishonest if you don't tell the supplier of that media that it is to be used as a replacement.

In the instant case, the media is a copy from Netflix which is later returned. The OP uses self purchased blank media under fair use.

 

[roguephoenix]

wow thanks digger. that's very handy information to know. i hope i never have to use it but who knows.