^That sounds like Waterstones to me. Costa upstairs, yep, DVDs, games and shite downstairs, yep. 3 for 2 offers with only 1 or 2 good books in... Rubbish on the first shelves you see...
I almost always get books from Amazon, get them the day of release, cheap, and no useless staff.
Really? Neither of my Waterstones have coffee and have very pleasant staff... who are both helpful and quite enthusiastic about what I'm buying as they all seem to read the same authors! And no DVDs/games either, solely books.