^That sounds like Waterstones to me. Costa upstairs, yep, DVDs, games and shite downstairs, yep. 3 for 2 offers with only 1 or 2 good books in... Rubbish on the first shelves you see...
I almost always get books from Amazon, get them the day of release, cheap, and no useless staff.
Really? Neither of my Waterstones have coffee and have very pleasant staff... who are both helpful and quite enthusiastic about what I'm buying as they all seem to read the same authors! And no DVDs/games either, solely books.
Well, I'm probably the only person who'd ever be interested in 'Investigative Interviewing' even at 50% off, but I thought it was good! After our little discussion in the Merlin thread I also picked up a modern spelling/punctuation copy of Le Morte D'Arthur which Deckerd can laugh at me for. 
I'm not sure that Borders in the US is doing that much better--they've been closing stores around the US, and some of them have gotten rid of their music sections.
Then there was the homeless guy who defecated in one! 