Well, as I have stated before, I have a big problem with how B&N handles customer service. Their computer system is also royally frakked. Yes, I also have problems with the computers at Borders, but even there the problems are not as often as with the B&N computers...
Every time I have reserved a book at Borders, it has always gone perfectly smoothly, without any problems. The one time I reserved a book at B&N, it was a huge mess and fiasco, again, because of their frakked-up computers. And the fact that their employees are not trained well didn't help anything. But at my local Borders, the floor is crawling with managers, so I always have someone in the know to ask about things, and they usually help me quickly and efficiently.
Huh.
Never had that problem. Reserved books a couple of times at Barnes and Noble...
Is that the only problem you had with Barnes and Noble, it felt like you had more...
Well, maybe when those Borders employees can get hired at Barnes and Noble.