What's the phrase - "Your mileage may vary"? So no - I don't need to separate the two if I prefer not to. It's the same principle wherein I don't patronize local stores where the staff is rude. It doesn't matter how much of a sale they might have some week of a thing I might need - rude staff means they don't get my business. And authors who have been rude to me don't get my business, either.
I've just skimmed over this thread and to be honest all that has been said, has been said. I would just like to address the bolded part in this quote.
From what you've wrote, not just in this post, but multiple posts in this thread and other threads, you come across as a rude, self-important, older-woman who arrogantly believes the whole world should bend to her whims.
Now, I work in supermarket, we have your kind of customers every once in a while. If your behaviour here is indicative of how you are in real life, then you must do a lot of online shopping. Yes customer service is a key thing, but when a customer is being "rude", it is sometimes hard to hold back and regardless of what you think, the customer is hardly ever right.