Anovos is Outta Business and Star Trek Fans SOL

[fireproof78]

Might call the local field office and see what they think. Though, the SEC, or IRS may also be curious to know what's up.

But, FBI, is always a good start.

ETA: Federal Trade Commission fraud tip site: https://reportfraud.ftc.gov/

 

[mthompson1701]

I've also been trying to figure out who & how to contact CBS Consumer Products about this. I haven't had any luck, but it might be a good place to reach out to as well if someone wants to track that down.

 

[Kor]

I'm no expert, but I thought the FBI doesn't deal with consumer affairs. The FTC (Federal Trade commission) has a way to file complaints online, with one option being "I paid for a product and did not receive it." Your state attorney general's office will also have a consumer affairs or consumer protection division with a way to file complaints of that type.

Kor

 

[Maurice]

ETA: Federal Trade Commission fraud tip site: https://reportfraud.ftc.gov/

ETA? Estimated Time of Arrival?

 

[David cgc]

ETA? Estimated Time of Arrival?

"Edited to add."

You've been having a real time with the TLAs lately.

 

[Ar-Pharazon]

The FTC is more about small businesses than the SEC, but IDK how useful the FTC is.

Worth a shot if you think it's necessary.

 

[Maurice]

"Edited to add."

You've been having a real time with the TLAs lately.

I just write EDIT: when I change something because why court ambiguity.

 

[drt]

Like I said, Denuo Novo CS reps assert they "didn't buy Anovos" and are "different company and managers."

I've reached out to Lucasfilm licensing to confirm that as well as tweeted at Rubies Brand Licensing Manager.

I've also messaged the Anovos founders on LinkedIn to see if they'll say anything on what happened, their involvement with Denuo Novo, and if they can even defend themselves.

I'll be surprised if any of them answer me back.

From my experience in tech and marketing, you can buy customers lists pretty easily.

But there are still a lot of unanswered questions on this, particularly how they got access to that list. How they're managing to fulfill the Star Wars back orders? Are they eating the cost? Will customers have to shell out additional monies to get those products? Are they being pro-active and reaching out to those customers? The Denuo Novo site asks that Anovos customers reach out to them... so it's up to the customer to ensure they get their item?

How can they even know since Anovos didn't send any message out to their customers on any of this? Hope they see the Denuo Novo announcement?

Anovos help desk is up and running still. See: https://anovosproductionsllc.zendesk.com/hc/en-us

And I sent in a request on the status of my item. Today, I got this note with my ticket closed as "solved".

So they've restructured? An announcement is coming in September? I'm more confused and have even more questions.

I wonder if Anovos lost or gave up their Star Wars license and sold that particular customer list to Rubies to try and fulfill, while they’re hanging on to the Trek and other licenses to try and complete those orders.

Thinking back, Anovos didn’t really start going off the rails until they took on Star Wars, which was probably too much for their infrastructure to handle. Particularly since that coincided with moving away from simply clothing and branching out into complicated armor and props.

 

[Ryan Thomas Riddle]

I wonder if Anovos lost or gave up their Star Wars license and sold that particular customer list to Rubies to try and fulfill, while they’re hanging on to the Trek and other licenses to try and complete those orders.

Thinking back, Anovos didn’t really start going off the rails until they took on Star Wars, which was probably too much for their infrastructure to handle. Particularly since that coincided with moving away from simply clothing and branching out into complicated armor and props.

That seems to be a common thought. Anovos still had a few delivery issues before the Star Wars license, but they still managed to send out their products.

But the more they took on, the more troubles they had.

 

[Relayer1]

Go through the credit card company just in case? Since it's more recent than my order.

The card and account I used doesn't exist anymore, so I can't go that route. There are several class action lawsuits now out there against Anovos.

I wouldn't have thought that completely ruled it out. If the card company still exists they should be able locate your old account. I don't believe its now being closed is relevant.

I'm not sure, but it's worth exploring.

 

[Ryan Thomas Riddle]

I wouldn't have thought that completely ruled it out. If the card company still exists they should be able locate your old account. I don't believe its now being closed is relevant.

I'm not sure, but it's worth exploring.

It was a debit card to a now closed bank account. I try not to use credit cards as a personal preference. But I'll look into it further.

 

[Relayer1]

It was a debit card to a now closed bank account. I try not to use credit cards as a personal preference. But I'll look into it further.

I think you'd probably have more protection had it been a credit card. I get your preference though - I learned my lesson and pay my balance in full every month now.

Good luck !

 

[Redfern]

Didn't Anovos at one time offer a screen accurate Doctor Who scarf as it appeared in series 12 (Tom Baker's debut year)?

 

[STEPhon IT]

And they didn't deliver those scarfs, why are you asking?

 

[Ryan Thomas Riddle]

Another Update: Got a note from Denuo Novo this morning and another from Anovos support. Denuo Novo said I could also reach out to Anovos support on my order, while Anovos said either them or Denuo Novo will fulfill Star Trek orders depending on "ongoing discussions".

 

[STEPhon IT]

Although my credit card company is investigating the matter, on the Anovos side I still have a ticket for a response and as this time remains with be patient until a rep gets back to me. Ryan, if I didn't see your thread I would still be clueless at what was going on; thinking my order was happening after a year and 8 months. Still surprisingly, Anovos hasn't emailed me about their shutdown or transitioning. I would think it would be the courteous thing to do to inform awaiting customers about their business decisions and their upcoming game plan to satisfy their customer base.

 

[fireproof78]

This is the strangest part of all this. There are multiple parties, Anovos redirects to DN, but still utilizes Anovos assets? There is almost no word, like bankruptcy filings or purchases of a business, or various assets. This thing is incredibly quiet. Strange.

 

[mthompson1701]

Ok, that support@anovos.com was the email address I sent an inquiry to a week ago Tuesday only to get an automated response back 10 minutes later to say they don't take inquiries that way anymore and to go to the blog which had no information that helped me.

I guess I'll try sending another email, and see what happens.

EDIT: I did try again, and 3 minutes later got the same automated message I got last time. So that information that was provided by the new company is wrong they do not provide support through email anymore.

However, I did open a support ticket this time, so I'll see what kind of response I get.

 

[cultcross]

 

[Redfern]

And they didn't deliver those scarfs, why are you asking?

Simple curiosity. I couldn't remember if it was Avonos or some other company that promised the Series 12 scarf. And now that you've confirmed that it was Avonos and it failed to deliver them, I'm glad I never took the chance and suffered the customer relations nightmare you and others have suffered.