I'd say the employee or her coworkers have ample cause to report this specific incident or the policy in general and get OSHA on the case.

I agree, though, OSHA should certainly take a look at this.
I'd say the employee or her coworkers have ample cause to report this specific incident or the policy in general and get OSHA on the case.
This company fails the OSHA "reasonable access" guidelines on time sensitive or complete denial grounds, since they're delaying access to the bathroom too long (until the employee has a designated break period) or denying access entirely (as indicated by them giving the employee a trash can to use instead).
It fails on medical grounds, since they're preventing someone who has a genuine medical need to use the bathroom often and since there's no standard number of bathroom breaks a person needs anyway; everyone is different and sex, age, or health concerns come into play.
And it fails on reasonable cause for denial grounds since a call center is not an assembly line or other similar situation where the sudden disappearance of a worker on the line would shut down the whole operation (and even then, they are expected to quickly provide replacement workers to fill the gap and allow the employee to use the bathroom).
I'd say the employee or her coworkers have ample cause to report this specific incident or the policy in general and get OSHA on the case.
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