Seems to me the compromise solution would've been to have a switch to disable the recording function and only provide a live feed, when in places where cameras are not allowed, just like in places where there would be objections to using a cell phone.
Where I work, also in customer service, filming is not allowed in any fashion. I have had to ask people to leave for that reason before. However, I would not EVER...EVER touch a customer. If a confrontation goes too far and someone will not leave, that's what the cops are for.
ETA: I found myself reminded of this silly video... http://www.youtube.com/watch?v=uM2S6k1Psag
Where I work, also in customer service, filming is not allowed in any fashion. I have had to ask people to leave for that reason before. However, I would not EVER...EVER touch a customer. If a confrontation goes too far and someone will not leave, that's what the cops are for.
ETA: I found myself reminded of this silly video... http://www.youtube.com/watch?v=uM2S6k1Psag