I WAS expecting to spend my first week of holidays in over five months reading $110 worth of books (with free postage) shipped over from Amazon UK. I went to the post office to pick it up last Saturday with great excitement, which was dampened (excuse the pun) by a little sticker on the outside noting "Item arrived at Sydney in wet condition"
Now trembling through worry rather than excitement, I opened it up and found several of the books had substantial water damage - at best wavy pages, in the middle a now-soft and stained "hard" cover and the very worst had pages that were stuck together. Naturally, that was Star Trek 101, which I was really looking forward to reading.
A quick message to Amazon UK resulted in prompt apologies and arrangement for a replacement shipment of the worst-damaged books (I didn't bother for the slightly damaged ones, which included Geoffrey Robinson's Crimes Against Humanity and The Tyrannicide Brief - great books, but ones I'd already read). The condition of their replacement was that I return the damaged ones.
So again I wandered off to the post office; this time to drop off rather than pick up a package. All I had to do was pay the cost of postage to the UK... $118.
After a few stuttered responses, I quickly backed away and rushed home to fire off another message to Amazon, asking if they really expected me to pay more than twice the cost of the books I was returning simply in postage. Their policy included refunds for the cost of postage, but I didn't think they would cover that much, nor that it was reasonable for them to do so.
Thankfully, they were very sensible, and waived the need to send them back.
So in short, I have now spent the first week of my holidays without the books I was looking forward to, and am still waiting for Star Trek 101 and the others to arrive (again); hopefully in a dry state.
Grr.
It has however, given me the chance to read The Continuing Voyagers, the 10th anniversary TNG book, which has been sitting on a shelf for years. It tells me nothing I didn't really already know, but has some nice photos and is well-presented.