Star Trek: Online

Where the heck did you get this idea from? I've seen nothing by the Devs stating that they are only taking suggestions from or communicating exclusively with the Life Time Subscribers.

 

Yeah, i'ld like to so the exact post/thread where they mention that...

 

Well they are adding a difficulty slider with the DP.

 

Well, I'd be okay with that. It's just that the game is still so unbalanced. You warp into a DSE and get hit by 12 ships at once, and I'm not talking runabouts, before you can even access your action panel because it's still doing the warp in sequence. I've seen ships warp in and lose all shields and half their hull before they can react. That just isn't right. There needs to be a 5 to 10 second safety zone where you cannot be attacked (or attack).

 

So far Cryptic has not responded to my thread. I did get a form response to my CS ticket that was insulting in its irrelevance. I just sent a proper email (not PM) to the Cryptic community team. I've decided that if I don't get a satisfactory response I will cancel my subscription before it renews on 4/4 and told Cryptic that. Hopefully they will give me what I asked for (mission complete status, xp and reward) or some other gesture of goodwill to change my mind.

 

Yes I quite often die quickly entering a deep space encounter with the enemy flagship attacking(plus several others). With no DP, I just wait a while and respawn.

 

I did loose one officer who fell into the flames, but she returned after I got stuck and had to log out and in again.

 

I just canceled my account.

Apparently, Cryptic doesn't think it's necessary to respond to its customers. Since that's the case I don't feel it's necessary to give them my money.

As I said both in my account cancellation survey and in the forums, I thought the game was fun but their customer service blew it.

 

Not too sure what you mean. I submitted a ticket when i had an issue, and they responded right away. Which kind of surprised me considering it was the log in issues last sunday, and I would guess they probably had hundreds of tickets (of even thats not an understatement) about it.

 

I was referring to the problem I had over the weekend detailed previously in this thread involving losing out on the xp and reward after spending 3+ hours on The Big Dig mission. I can only cite my experience... after more than 72 hours no response to my ticket, thread and email except for one form response to the ticket that wasn't relevant to my problem. I could get past the wasted gameplay. I can't get past the unacceptable customer service.

Oh wait, Cryptic did just finally respond to my thread on their forums. They apologized for "not seeing it earlier" but, yet again, did not address my complaint in any way. Interesting that they responded just after I canceled my account. I wonder if perhaps they were alerted somehow? I chose "Bad customer service" option as my reason for canceling.

 

I can certainly understand the frustration of bad customer service, you should hear about the CS for a game called Evony. Bad doesn't even begin to cover it. I just wasn't sure what exactly happened in your case. Hopefully it will improve though.

And not knowing anything about the video game industry, I can imagine they are still getting their feet planted. I know Cryptic has other games, and have been told they are very similar, but I would imagine they still have to update all their rules and protocols for this new addition. My only suggestion would be give it another try in a few months. If their "cancellation" works the same way other MMO's do, your characters will still be there. Hopefully by then the kinks will have been ironed out.

 

Yeah, not sure what's going on with Cryptic's customer service. I was a long time subscriber to CoH/CoV and always found their customer service excellent. Maybe NCSoft handled that though?

I imagine I will be back eventually, probably after they've added more content. Right now I have a bad taste in my mouth, so to speak, and just don't have any interest in playing.

 

Well, the STO servers were choked up most of last weekend because of the new expansion being rolled out and I'm sure the whole company was working to fix the problem as fast as possible. You weren't the only one who was having issues with points not being properly earned or recorded. Most of the players who were lucky to even get in over the weekend had the same problem and Cryptic already said they're going through their records to make sure everyone gets their points back. Try to be a bit more patient, guys. Sometimes it takes longer than a day for things to get figured out...

I'm waiting for a cure for brain cancer. You don't see me complaining that I don't have one yet...

 

My problem with Cryptic isn't that they haven't fixed the bug yet or given me my missing xp. What annoys me is being ignored as a customer. I have yet to receive any acknowledgment or answer to my request. I've gotten one form response thanking me for filing a bug report and one thread response from a Cryptic employee apologizing for not answering me sooner... without answering me!

Yes, maybe if my subscription hadn't been up so soon, I would have given them more time, but 4 days and counting without a proper response is unacceptable in my book.

 

All this over some lost points? Come on dude...

 

To reiterate, it's the customer service that led to my decision to cancel not the lost points. Yeah, I was pissed off about the points at first but I got over that quickly. I don't want to give my money to a company that can't seemingly be bothered to give me even a simple acknowledgment of my request. All I wanted was something along the lines of "Sorry about the problem. You will get your points as soon as possible." or even "Sorry about the problem. Unfortunately, our tech doesn't allow us to give you the points." Instead, my request has been repeatedly ignored. To me as a paying customer, that's not acceptable.

I work for a very small company dealing with about 1,300 tenants. Even though it's not officially part of my job, I am the point man for every single complaint or request from those 1,300 tenants. I always immediately give the tenants the courtesy of a response even if I don't have a definitive answer for them. If I ignored a tenant for 4 days or even a few hours, I would probably lose that tenant (and quite possibly my job).

I completely understand how other players may be more patient and I understand STO has 100,000+ subscribers and many, many service tickets to address, but their customer service is simply not up to the task. That's their problem. It shouldn't be mine. I, as a consumer, choose not to patronize them.

And no, you can't have my stuff.

 

I've noticed that general attitude as well, Arthur. I've also noticed a level of "no criticism" becoming the norm on the boards.
Everyone figures "you're just QQing" (I hate that phrase by the way) and your valid criticisms get ignored by staff and members alike.

As for me, I've been more annoyed and frustrated by disconnects lately. I have been dropped repeatedly, sometimes twice in a single instance. Last time I played, I got DCed three times in less than half an hour. I can't imagine how annoying it must be for someone who plays it more than I do, which is fair, but nowhere near the average.

 

You might not be able to tell from my posts but I am actually extremely patient and understanding. I am willing to give Cryptic a break to a certain extent but I obviously have my limits.

Should an MMO be held to a different standard than any other monthly service you pay for like telephone, Internet, cable/satellite, etc? No one would ever tolerate a 4 day wait for a response to a complaint or problem with any of those.

By the way, Cryptic did finally give me an actual response to my ticket this afternoon. They said their system doesn't allow for completing missions for people if they're not in the mission at the time so I'm out of luck. Not what I was hoping for but basically all I wanted to hear in the first place. As I've said, I'm pretty annoyed with Cryptic right now and have mentally moved on from STO. I may very well be back at some point because it is a fun game but I need to break from it for now.

 

Can I have your stuff?
(I kid, I kid)

 

No, how would I ever catch up with you nerds?