Happy Stories of Customer Service
- Thread starter trampledamage
- Start date
Plecostomus
Commodore
Went to Fastenal to get an endmill. Asked the clerk if she had one, she checked the computer, said no. I said "if I smack the counter and yell will that make one appear?" She said "worth a try..." so I did.
WHAM WHAM WHAM GIVE ME ENDMILL
She types into the computer looks at the screen and says "try smacking harder or yell louder 'cause it doesn't seem to be working."
We both had a good laugh over that.
Trust me no matter how loud you yell you can't make something appear in stock.
WHAM WHAM WHAM GIVE ME ENDMILL
She types into the computer looks at the screen and says "try smacking harder or yell louder 'cause it doesn't seem to be working."
We both had a good laugh over that.
Trust me no matter how loud you yell you can't make something appear in stock.
Ages ago I was in retail management, and one Christmas a customer bring in huge fruit baskets for me and my staff. He said that he appreciated all we had done for him and just wanted us to know. 
In a way, it's the nice ones that make the asshole customers all the more annoying/hair pulling. Cause you know that people can be nice and treat you like a human being, so why the fuck it so hard for the idiot on the other side of the counter screaming about something that either you can't change or something that has nothing to do with your store to do the same.
I used to work for Disney, but it made me want to kill people. I swear, if I ever have to serve another 19 year old blonde with a Winnie The Pooh tattoo, I'll probably rip it right off her skin. I don't think I am cut out for the Magical Kingdom.
Hats off to you, McBundy my friend - you're a better man than me! And not just because I am actually a woman.
Now I am much happier because I work in a museum. People in museums are much more polite than people in retail. And when I do nice things for visitors, they say thank you!
Well, on the end of being a customer and being serviced:
Asking a Taco Bell employee how much extra meat costs (while counting up my change) and having the chasier tell me to never mind -- she'll make sue I get some.
Yay.
Then one time I waited in line for 15 minutes at another Taco Bell. I turned my car off twice. They gave me a free extra large drink. Of course, I felt I deserved it for the lousey time in line and gas spent, but I'd rather have had some free taco's. But it's nice they recognized their bad service and tried to make up for it.
Of course, I was always extra nice for the pretty girls. ;-)
Asking a Taco Bell employee how much extra meat costs (while counting up my change) and having the chasier tell me to never mind -- she'll make sue I get some.
Yay.
Then one time I waited in line for 15 minutes at another Taco Bell. I turned my car off twice. They gave me a free extra large drink. Of course, I felt I deserved it for the lousey time in line and gas spent, but I'd rather have had some free taco's. But it's nice they recognized their bad service and tried to make up for it.
Of course, I was always extra nice for the pretty girls. ;-)
I used to work for Disney, but it made me want to kill people. I swear, if I ever have to serve another 19 year old blonde with a Winnie The Pooh tattoo, I'll probably rip it right off her skin. I don't think I am cut out for the Magical Kingdom.
Hats off to you, McBundy my friend - you're a better man than me! And not just because I am actually a woman.
Now I am much happier because I work in a museum. People in museums are much more polite than people in retail. And when I do nice things for visitors, they say thank you!
Did you work for Disneyland or Disneyworld?
Actually, I rarely went there during those two incidents. The second one I was actually on break during my last job.
In my last store, I built up relationships with my customers. They might not have known my name, but they knew me on site, and knew that I would give them great service. It would be funny, they would see me outside of work, and point me out as "that nice guy from Wal-Mart". In a small community of 5000 people, my managers were shocked at how I increased frozen food sales by $500,000 in one year. I told them great customer service and being relevant to the customer needs.
I can't think of anything specific really right now, but my favorite holiday has always been Halloween, and when I worked at JoAnn Fabrics, it was my favorite retail time. I got to help so many people make their costumes, it was great! I can get really picky about making my costumes, so I never minded how crazy people got about the details on theirs. I was amazed at how much some people would spend though.
I can get really picky about making my costumes, so I never minded how crazy people got about the details on theirs. I was amazed at how much some people would spend though.
Or when you go to your favorite bar and upon seeing you, they automatically start making your favorite cocktail for you and it's waiting when you actually sit down.
Or when you go to your favorite bar and upon seeing you, they automatically start making your favorite cocktail for you and it's waiting when you actually sit down.
Or when you walk into a restaurant and they don't even bother bringing you a menu, they just put in your food order and bring you a Newcastle.
*looks sheepish*
As a comic book collector, I have dealt with all of the comic book stores in Omaha. There are eight that I know of, plus a few more across the river in Council Bluffs, Iowa.
The one that gets all of my business (Comic Book Supermarket; www.comicbooksupermarket.com) has a very small retail store (they deal mostly with mail orders) and is only "open" two days a week due to the economy (though if you call ahead, there's usually staffers there doing work and they'll generally open up for you on the off-days). My comics are already bagged and boarded, waiting in a pull box, there's a 30% discount for new releases, and (hobnobbing with the staff aside) I can be in and out in two minutes if I'm in a hurry. And the staff is extraordinary. They've gone to great lengths to acquire back issues and handled last-minute pull requests with great aplomb. Whatever you need, Mike and Andrea and Mitch and the staff can pull off.
Contrast that with another place that I won't mention by name. The staff of that place is pretty nice, but the guy who runs it is an asshole. Well, I guess asshole is probably a little harsh. You walk in, he looks up from his laptop, then goes back to what he was doing; not even a "Hello, welcome to Krypton Comics" or anything. If you ask him a question, he'll answer it in monosyllables, but does not encourage further conversation. He is content to let his staff deal with the customers while he just monitors. His staff has a few regulars, but also some regular turnover from what I've observed. I only go in there if I can't find what I'm looking for in any of the other Omaha stores, and of all of the O stores, his is second-closest to my home. I'll even go 25 miles out of my way, to the Council Bluffs comic stores, before I go to his, and even then when going to his I'll just find what I'm looking for and get out, not linger and spend more money.
The one that gets all of my business (Comic Book Supermarket; www.comicbooksupermarket.com) has a very small retail store (they deal mostly with mail orders) and is only "open" two days a week due to the economy (though if you call ahead, there's usually staffers there doing work and they'll generally open up for you on the off-days). My comics are already bagged and boarded, waiting in a pull box, there's a 30% discount for new releases, and (hobnobbing with the staff aside) I can be in and out in two minutes if I'm in a hurry. And the staff is extraordinary. They've gone to great lengths to acquire back issues and handled last-minute pull requests with great aplomb. Whatever you need, Mike and Andrea and Mitch and the staff can pull off.
Contrast that with another place that I won't mention by name. The staff of that place is pretty nice, but the guy who runs it is an asshole. Well, I guess asshole is probably a little harsh. You walk in, he looks up from his laptop, then goes back to what he was doing; not even a "Hello, welcome to Krypton Comics" or anything. If you ask him a question, he'll answer it in monosyllables, but does not encourage further conversation. He is content to let his staff deal with the customers while he just monitors. His staff has a few regulars, but also some regular turnover from what I've observed. I only go in there if I can't find what I'm looking for in any of the other Omaha stores, and of all of the O stores, his is second-closest to my home. I'll even go 25 miles out of my way, to the Council Bluffs comic stores, before I go to his, and even then when going to his I'll just find what I'm looking for and get out, not linger and spend more money.
Or when you go to your favorite bar and upon seeing you, they automatically start making your favorite cocktail for you and it's waiting when you actually sit down.
Or when you walk into a restaurant and they don't even bother bringing you a menu, they just put in your food order and bring you a Newcastle.
*looks sheepish*
"...You wanna go where everybody knows your name...And they're always glad ya came..."
I worked in a big hotel for 9 years, got some great and terrible stories to tell about it. During this time I met all kinds of people, and a lot of famous ones too. One of my favorites? I was valet parking after a Don Henley concert (in the mid 90's sometime). About 3 am the band comes out starving for pizza. I just happen to know the only little hole-in-the-wall place still open in the whole town, and drove them all there. I missed the concert, but they sang a capella in the van! I was blown away. They were grateful but not as much as me! And Don tipped me $20. (I call him Don now ).
There was another time I took care of John Prine the singer, who was putting on a concert in town. The fact that I knew who he was and gave him VIP service as soon as he arrived impressed him. I couldn't go to his concert as I had to work. Well he remembered me, and after the show, gave me a big bag of imported beers he took from his dressing room! Very cool.
).There was another time I took care of John Prine the singer, who was putting on a concert in town. The fact that I knew who he was and gave him VIP service as soon as he arrived impressed him. I couldn't go to his concert as I had to work. Well he remembered me, and after the show, gave me a big bag of imported beers he took from his dressing room! Very cool.
Legend Comics. They're the only ones for me. I've been to Capes and Dragon's Lair (worst customer service ever - actually, that's not true, it's the least customer service possible), as for Krypton, it's just like you describe ... One guy playing with his computer, while a group of people stand around at the counter and gossip.
Legend is a small store, but customer service is excellent, and if Jason (the owner) doesn't have what you're looking for, he's great about ordering it in. He also won't accept anything less than perfection in his comics ... Perfect example of that is when one of my comics came in (Grant Morrison's Doctor Who #1) with a tiny little crease on the back cover, something I never would have even noticed. He let me know about it and that he was waiting for its replacement. It was there the next day. That's just how he is, he cares about his customers, and wants to make sure people leave with a positive impression of the store.
I was a regular at a resturaunt and they knew my order and started gettign it ready when ever I walked threw the door. I shook it up a little, after changing qauntities, and they now ask me eac htime I come in. I've seen employees come & go, in fact -- they re-hired one employee. They called HIM up and asked him to come back to work after not being there for over a year. Now that's job security. ;-)
Anyway, always nice people. Only two tiems were they ever rude, and one of those times was my fault (unknowingly). Too bad they're on the otherside of town now for me, and I have gone on my nearly year-long diet.
Anyway, always nice people. Only two tiems were they ever rude, and one of those times was my fault (unknowingly). Too bad they're on the otherside of town now for me, and I have gone on my nearly year-long diet.
Or when you go to your favorite bar and upon seeing you, they automatically start making your favorite cocktail for you and it's waiting when you actually sit down.
Or when you walk into a restaurant and they don't even bother bringing you a menu, they just put in your food order and bring you a Newcastle.
*looks sheepish*
Now you see guys, this is why you gotta mix it up a little. Never too predictable, never the same order every time. That way you keep them on the ball and interested in you.
So much to teach, so little time...
Similar threads
