Paul the front desk manager, decided to swap shifts and the take the day off, so that put me at the front counter checking customers in and out and making appointments etc.
Late morning, I received a phone call and I'm paraphrasing. . .
"Do you install tires?"
"Yes, we install tires."
"Do you install tires if I brought them in?"
"Yes, we can install a customer's tires."
"Okay, I have four winter tires I would like to install on my car. When can you get me in?"
"I have an opening at 9am on Wednesday, November 2 for you to drop off the vehicle. Is that okay with you?"
"Yes. Wednesday is fine."
"Okay. I'm going to need some information from you."
Proceed to get the customer's information. After I've taken the customer's information and confirmed the appointment. . .
"I'm from California, I've just moved up here. I've purchased these winter tires for my car, and they are very expensive, because they are for 17-inch rims and they don't make many winter tires for 17-inch rims, and I don't want to wear them out before it snows. Can you tell me when it starts snowing around here?"
"Sir, you can install winter tires in Washington state starting November 1st."
"Yes, but does it start snowing around November 1st, because I don't want to wear my tires out before it snows."
"Sir, I have a customer waiting to check out, I'm going have to put you on hold for a moment."
I get up and get Wendell to help me with the customers who are waiting to check out and I mention the customer on line one.
As I'm checking out the customer, Wendell picks up the phone. Repeat the same conversation, at which point Wendell says, "Sir, we have you scheduled for Wednesday November 2nd at 9am. You can bring the tires in and have them installed, or you can wait until it snows. Who knows when that might be." Hangs up.
Since Wendell is the store manager, he could get away with that. I was about ready to do the same thing, but I probably would have got in trouble for it.