Vista and Outlook 2003 problem

[Alpinemaps]

I just got my parents a new laptop, with Windows Vista installed. I installed Office 2003, which includes Outlook 2003.

I can't get Outlook to talk to *any* email service that I have. I get a 'cannot connect' error.

I've searched around the 'net, but I can't find a solution. I've got the firewall and A/V turned off, and I'm still having this issue.

Anyone else experience this? Anyone have any solutions?

 

[shadow]

Windows Vista has its own mail called Windows Mail. I had that problem when I first got my new computer. I made the decision not to use their Microsoft Office Suite that is a 60 day evaluation. I found a comparable program that will work with microsoft documents and they do not charge you for it. OpenOffice/

 

[Alpinemaps]

I have a licensed copy of Office, and I was hoping to stick to using Office. I may have to try one of those other clients, but I was really hoping to stick with Outlook.

 

[USS KG5]

I have a licensed copy of Office, and I was hoping to stick to using Office. I may have to try one of those other clients, but I was really hoping to stick with Outlook.

Outlook is pretty good - so I'm not surprised. A few things to check: -

1. Is your firewall REALLY turned off - some of them appear that way but are very fussy.
2. Can everything else connect - is it just Outlook?
3. If you enter the same account details in another Email program does it work?
4. Have you tried the Microsoft support site?

 

[Amaris]

I just got my parents a new laptop, with Windows Vista installed. I installed Office 2003, which includes Outlook 2003.

I can't get Outlook to talk to *any* email service that I have. I get a 'cannot connect' error.

I've searched around the 'net, but I can't find a solution. I've got the firewall and A/V turned off, and I'm still having this issue.

Anyone else experience this? Anyone have any solutions?

1. Click Start, click Run, type regedit, and then click "OK"

2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsNT\Rpc

3. Click the "Edit" menu, point to "New", and then click DWORD Value.

4. Type "Server2003NegotiateDisable" (no quotes) as the name of the new DWORD Value

5. Right-click "Server2003NegotiateDisable", and then click Modify.

6. In the Value Data box, type 1, and then click OK


This should allow any outbound and inbound mail servers to connect to any exchange.

J.

 

[Gaseous Anomaly]

When I bought my Vista computer I did some reading and I think I read that Vista and Office products for XP or prior are not compatible. That was one of Microsoft’s ways of putting it to the consumer again.

 

[Marie1]

I don't think something from 2003 would be compatible with Vista either. I though most things after 2005-ish weren't.

You could try making sure you have your updates, but I doubt it'll work, you should probably upgrade.

 

[scotthm]

Anyone else experience this? Anyone have any solutions?

I've been running MS Office 2003 on a Vista x64 PC for over a year and haven't had any problems with the combination, so I know they're compatible.

---------------

 

[Alpinemaps]

[
1. Click Start, click Run, type regedit, and then click "OK"

2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsNT\Rpc

I don't have a problem mucking about in the registry, so I'm excited to try this. However, when I go to that part of the registry, there is no RPC.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsNT

exists, but \Rpc does not. Should I create RPC, before following the rest of the steps?

As for the question about Windows Vista and Office 2003 - Microsoft says that they are version independent. You can run XP or Vista and Office 2003 or 2007. Any combo of those will work.

 

[USS KG5]

As for the question about Windows Vista and Office 2003 - Microsoft says that they are version independent. You can run XP or Vista and Office 2003 or 2007. Any combo of those will work.

I would be surprised if MS shot themselves in the foot badly enough to do anything else - forcing everyone who wants Vista to upgrade to Office 2007 as well would be yet another reason to not want Vista.

 

[Amaris]

[
1. Click Start, click Run, type regedit, and then click "OK"

2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsNT\Rpc

I don't have a problem mucking about in the registry, so I'm excited to try this. However, when I go to that part of the registry, there is no RPC.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsNT

exists, but \Rpc does not. Should I create RPC, before following the rest of the steps?

As for the question about Windows Vista and Office 2003 - Microsoft says that they are version independent. You can run XP or Vista and Office 2003 or 2007. Any combo of those will work.

Hm.
If it's not there, then it's not the problem. Try this:

* Open regedit and go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters.

* Add a new DWORD value named "DisableTaskOffload" (no quotes) and set it to 1.

* Restart your system.

Hopefully, that will clear TCP/IP traffic originating from Vista and letting the mail server access the exchange.

J.

 

[Alpinemaps]

[
1. Click Start, click Run, type regedit, and then click "OK"

2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsNT\Rpc

I don't have a problem mucking about in the registry, so I'm excited to try this. However, when I go to that part of the registry, there is no RPC.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsNT

exists, but \Rpc does not. Should I create RPC, before following the rest of the steps?

As for the question about Windows Vista and Office 2003 - Microsoft says that they are version independent. You can run XP or Vista and Office 2003 or 2007. Any combo of those will work.

Hm.
If it's not there, then it's not the problem. Try this:

* Open regedit and go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters.

* Add a new DWORD value named "DisableTaskOffload" (no quotes) and set it to 1.

* Restart your system.

Hopefully, that will clear TCP/IP traffic originating from Vista and letting the mail server access the exchange.

J.

Not having any luck with that setup, either. So far, thanks for the suggestions.

I've double checked that the router and machine firewalls are off. My XP machine is accessing the email without an issue. Tomorrow, I shall try hooking the laptop up directly to the cable modem (by passing the router), so I can see if it's a problem with the machine or with the router.

 

[Amaris]

I don't have a problem mucking about in the registry, so I'm excited to try this. However, when I go to that part of the registry, there is no RPC.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsNT

exists, but \Rpc does not. Should I create RPC, before following the rest of the steps?

As for the question about Windows Vista and Office 2003 - Microsoft says that they are version independent. You can run XP or Vista and Office 2003 or 2007. Any combo of those will work.

Hm.
If it's not there, then it's not the problem. Try this:

* Open regedit and go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters.

* Add a new DWORD value named "DisableTaskOffload" (no quotes) and set it to 1.

* Restart your system.

Hopefully, that will clear TCP/IP traffic originating from Vista and letting the mail server access the exchange.

J.

Not having any luck with that setup, either. So far, thanks for the suggestions.

I've double checked that the router and machine firewalls are off. My XP machine is accessing the email without an issue. Tomorrow, I shall try hooking the laptop up directly to the cable modem (by passing the router), so I can see if it's a problem with the machine or with the router.

Wow. I wish I could figure out what it is causing it.

J.

 

[Alpinemaps]

I appreciate your attempts at helping me.

So, here's the last. I tried using Windows Mail, with no luck. I can't get it to connect to Gmail or my ISP mail servers. (No problem logging in via webmail to either). I've tried turning off the machine firewall, and the router firewall, and no luck that way, too.

I've go the fix suggested above to the Registry, and that isn't doing anything at all.

I didn't make any changes to Windows Mail out of the box, and I'm stumped as to why I cannot seem to connect to anything. I can ping from that machine without any issue, and I've ensure that router ports are open.

 

[Amaris]

I appreciate your attempts at helping me.

So, here's the last. I tried using Windows Mail, with no luck. I can't get it to connect to Gmail or my ISP mail servers. (No problem logging in via webmail to either). I've tried turning off the machine firewall, and the router firewall, and no luck that way, too.

I've go the fix suggested above to the Registry, and that isn't doing anything at all.

I didn't make any changes to Windows Mail out of the box, and I'm stumped as to why I cannot seem to connect to anything. I can ping from that machine without any issue, and I've ensure that router ports are open.

Have you added Windows Mail and Outlook 2003 to the exception list in your firewall? If not, do so.

Give this a try:
In your account setup for your email, click on the server tab, find the "my server requires authentication" checkbox and uncheck it if it is, and check it if it isn't.

J.



J.

 

[Alpinemaps]

All firewalls are off, and I've tried the second suggestion. Still nothing.

I Ghost'ed the machine before I put anything on it, and I'm very tempted to restore it back. I just posted on the Microsoft Technet support forums, to see if anyone there has suggestions. I've seen similar suggestions that work for people, but they just haven't worked for me.

 

[Alpinemaps]

On a different board, it was suggested that it might be a DNS issue with the Vista box. I've flushed the DNS, but still not having any success connecting.

On the positive side, I am able to successfully ping the servers now, which I wasn't able to do before.

 

[Amaris]

This is definitely a head scratcher.

J.

 

[Marc]

On a different board, it was suggested that it might be a DNS issue with the Vista box. I've flushed the DNS, but still not having any success connecting.

On the positive side, I am able to successfully ping the servers now, which I wasn't able to do before.

There's another test you can try.

Open up a commad prompt and enter the command

telnet <outgoing mail server name> 25

hit control + shift + ] to break the connection then exit to quit the program.

You should hopefully get a message back saying you've connected to the smtp server for your ISP.

You can also do the same for the incoming but change the 25 to 110.

the response will be something like !ok.

If these tests aren't succesful then the ISP is packet filtering so that on SMTP and POP3 packets get to the ports or more likely there's still something blocking the connection.

 

[Alpinemaps]

I tried telnet'ing in. I'm successful on the XP box, but not on the Vista box. And that's what the head scratcher. Both boxes are hooking into the same router, but the fact that I'm successful on the XP box and not the Vista box is weird. And I swear the Vista box does not have it's firewall on!

I'm looking into one or two other things, but, if I can't get it to go tonight, I'm going to restore back to it's out of the box set up, and see if that works. Thankfully, I've Ghost'ed it, so it's not a big deal.