I have been without my truck since Wednesday.
While driving back from the bank, my truck died on the road... barely a mile from home. Too busy a road to simply push her the rest of the way. I called the dealership and got the tow. (At least it was free.) My brand new truck... only have had it since November, and not even 3,700 miles on it. And it dies on me. No warning lights, dashboard alerts... nothing.
Tried jumping it with my portable battery charger, didn't work. So once I talked to the dealership service person, she set up an appointment for that day at 2:30 p.m., which the tow arrived there at about that time. I figured I would at least get an update on what the issue might be by the end of the day. I called them at 6:00 p.m. (an hour before closing), and no response, so I left a message. I get a call back at 6:40... they haven't even put up the ticket to start looking at her!
After describing what happened, he said he had a good idea on what it was... the fuel pump modulator (or a word that sounded like it). Seems to be the computer component that controls the fuel pump. He also said that this seems to be a common problem. So yesterday, after getting no call back, I called at 2 p.m. for an update. Nothing, so left a message. Called again at 4:30 p.m., nothing... left a message. Got a call back about a half hour later... it was what he said, but they didn't have the part, so ordered it and it should get there today, maybe Saturday.
So two questions come to mind... if this is such a common problem, why don't you have enough stock to take care of it the same day? And if this such a common problem, why hasn't a recall been issued to take care of it?
And of course it's the (apparently) computer portion of this... yet another reason why I am not a fan of too much computer reliance. In my old truck, my fuel pump lasted me about 200,000 miles and over 9 years. Why do we need these overly complicated computers when the simpler machine works better?
But the thing that pisses me off the most... I bought a new truck so I wouldn't have these type of problems for a LONG time. (After over 320,000 miles and almost 23 years with my old Silverado, I finally had to give in and let her go.) This is NOT supposed to happen so young in Zhaan's life! (Since my new truck is blue, I named her Zhaan. You can probably guess why based on my screen name.)
At least it happened during the warranty time... considering how often planned obsolescence occurs with things, probably a blessing in dusguise.