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The dangers of asking for Bacon...

I wonder what the customer could have said to make him loose his cool like that... that was one serious meltdown! :lol:

I've had a small handfull of customers onver the course of my career that've gotten me to the edge. I've been able to keep myself, publiclly, in check and just gone into the back to vent a bit. I had a customer once cuss me out for five minutes and get so angry with me that he raised his cane to me in a threatening manner. It's easy in those situations to get into a "fight or flight" mode where your emotions are surging and you feel the need to react. How you react justr depends on how well your emtional filter is working.

With the gentleman above I simply stepped back, asked the man to calm down and asked him what he needed for me to resolve this situation. (FWIW, he was mad at me for not calling him to let him know we were out of a product.)

Another customer once walked up to me while I was on the saw, entering the employee-only area, sidled up outside my field of vision/concetration he tapped me on the shoulder and demanded I tell him where a product was. He gave me a good startle and I really could've gone off on him as he could've damn-near caused me to severly injure myself. I stepped back, turned off the saw and helped him as if nothing had happened.

Another customer walked up to the counter, slamed his hand down on the counter and shouted out me "GIVE ME A STEAK!" he did this as my attention was focused elsewhere. That one took a full moment of internal consideration before I responded properly.

So just depends, really, on how well you are in check with your pesonal controls and also a good ammount of whatever is going on with you personally. I'd venture to guess the customer really railed on this poor guy.
 
The KFC used to have hanging up one of those signs that read "Please don't ask for bacon as a punch in the mouth often offends," but in the interest of strict accuracy this had been altered to "Please don't ask for bacon because having your throat torn out by a savage bird while a disembodied hand smashes your head against the counter often offends." However, this made an unreadable mess of the notice and anyway didn't have the same ring to it, so it was taken down again. It was felt that the story would get about of its own accord, and it had.
 
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Nah, its usually this one butt-kissing manager at my job that shoving me to the limit for an $8.75 / an hour job. This irritating little turd that insists on constant perfectionism, following people around the store, looking over everyone's shoulders, while demanding that everyone ask her for permission to do their jobs and then getting pissed off over minor details no-one else cares about (such as how to sweep a floor properly,) that makes me consider welfare and applying for Employment Insurance.
 
Nah, its usually this one butt-kissing manager at my job that shoving me to the limit for an $8.75 / an hour job. This irritating little turd that insists on constant perfectionism, following people around the store, looking over everyone's shoulders, while demanding that everyone ask her for permission to do their jobs and then getting pissed off over minor details no-one else cares about (such as how to sweep a floor properly,) that makes me consider welfare and applying for Employment Insurance.

Not worth it.
 
yeah, I know. I'm just waiting for "Ms. X" the irritating manager to try her perfectionist tirades when head office makes occasional surprise visits and see how they feel about her attitude, (which she never displays when the other managers are around, only after they go home and leave us there with her alone).
 
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