I'm a little stunned at home many grocery employees want cell phones banned in their stores. I do completely understand how frustrating it is to have someone on the phone while you're trying to check them out, especially if they can't even bother to acknowledge you. Not only would it make communicating with them difficult, but I'm sure it slows the whole process down, particularly when they try to pay and end up fumbling around as they try to balance the phone while digging around in a purse or wallet.
I can understand the annoyance of having people wandering around just babbling about little Joey's baseball game or whatever to some degree, if person is broadcasting it everyone in the store.
But as it's been pointed out, it is to the store's advantage if someone like me is calling to ask what it is I'm forgetting or to let my mother know the store is out of an item so would she like me to substitute it with another. Frankly, I'm not going to abandon the cart to go outside or make two trips when I can do it in one just to keep somebody's blood pressure down over a pet peeve.
The craziest thing happens to me on occasion. Once in a while someone will come up to me and ask me if they can use a store phone to call home/a loved one to check to double-check on a wanted item or on a subisitution. "Sure, it's right there. Just dial "9."
And, come on! I love these excuses. I do, really. "Oh they might need to call to see if they need something to pick up," "Oh they might be a doctor giving life-saving information over the phone!"
Please.
I gaurantee you some percentage in the high 90s of the people yakking on their phones are yakking about something ordianry, mundane and pointless. They're just yakking on the phone. Frankly, life isn't that exciting.
And even then it STILL wouldn't excuse them for being on the phone at my counter when I'm trying to help them. Infact, I often DON'T help people at my counter while on the phone. I don't want interupt their coversation. How do I know what they're talking about? Maybe they're talking about mom's biopsy results or giving detailed step-by-step surgical instructions?"
Why don't I interupt them, It's rude. The person, in turn, often is more rude and directs me over to them, forcing me to help them while they're on the phone. Treating me as a second-class person. Makes them an ass.
Show me an ounce of courtesy. Get off your phone when you want me to help you. Want to talk while walking in the aisles? Knock yourself out. Just talk at a reasonable conversation level.
Personally, I'm far more annoyed at people who encounter someone they know in the store, who then proceed to block the aisle or an item I wanted, who are completely oblivious to this fact and do not move for a long stretch of time. At least cell phone users in stores typically multitask by continuing their shopping and staying on the move for the most part. And where all are you people shopping and/or working that has all these cell phone users bumping into you and everything else?
Those people annoy me too. They do it sometimes standing right next to my counter, blocking people who need help from getting to it and even sometimes causing my managers to give me the stink-eye for not waiting on people standing at the counter.